Senior Network Security Support Specialist
hace 2 semanas
We are seeking a highly skilled and experienced Technical Support Engineer to join our team. As a Senior Network Security Support Specialist, you will be responsible for providing advanced technical support to our customers on Fortinet products.
About the RoleIn this role, you will be working closely with our customers to troubleshoot and resolve complex technical issues related to Fortigate products. You will also be responsible for collecting and analyzing configuration information, customer network data, and packet trace information to identify and recommend corrective actions.
You will work collaboratively with our peers within the post-sales and pre-sales teams to develop initiatives that improve our service to customers, partners, and the security community. Your goal will be to achieve customer satisfaction by honoring SLAs and metrics.
Key Responsibilities- Advanced troubleshooting on Fortigate products
- Collection, analysis, and change recommendations of configuration information
- Collection and analysis of customer network information
- Collection and initial analysis of packet trace information
- Recommend corrective actions based on analysis
- Manage customer communication and expectations until the closure of each case
- Collaborate with peers to develop initiatives for better service
- Honor SLAs and metrics to achieve customer satisfaction
To be successful in this role, you will need:
- Experience in a technical support role in a networking/security company or equivalent education
- Strong understanding of TCP/IP, routing protocols, L2/L3 switches
- Desirable experience with security products firewalls, IPSec, IDS/IPS, Anti-Spam, virus scanning
- Strong troubleshooting and problem-solving skills
- Working knowledge on Windows, UNIX, or Linux
- Previous call center experience, preferably supporting data networking products and/or security products is desirable
- Strong English and Spanish skills both written and verbal. Ability to speak Portuguese is a plus. Ability to learn Portuguese within one year
- Adaptable and flexible, operating in a fast-paced, dynamic environment
- An independent certification on security from SANS, (ISC) 2, ISACA, BS7799/ISO17799 is a plus
This position is onsite in CDMX.
Salary InformationThe estimated salary for this position is $60,000 - $80,000 per annum, depending on experience.
-
Senior Network Security Specialist
hace 4 días
Ciudad de México, Ciudad de México Fortinet A tiempo completoAbout the Position:We are seeking a highly skilled Senior Network Security Specialist to join our team at Fortinet. This is an onsite position in Mexico City, and we offer a competitive salary and benefits package.Job Description:The successful candidate will be responsible for providing advanced technical support and guidance to customers on FORTIGATE...
-
Cloud Network Security Specialist
hace 2 semanas
Ciudad de México, Ciudad de México Zemsania A tiempo completoJob Title: Cloud Network Security SpecialistCompany: ZemsaniaLocation: Mexico - QuerétaroJob Type: Full-TimeExperience Required: Minimum 3 yearsJob DescriptionZemsania is seeking a skilled Cloud Network Security Specialist to join our team. As a Cloud Network Security Specialist, you will be responsible for safeguarding our cloud network security...
-
Cloud Network Security Specialist
hace 2 semanas
Ciudad de México, Ciudad de México Epam A tiempo completoAt EPAM, we're looking for an experienced Cloud Network Security Specialist to join our global support organization. With a strong background in cloud infrastructure security, you'll provide technical assistance and support to clients via email, chat, and phone.Your expertise will contribute to customer satisfaction by ensuring prompt and effective...
-
Enterprise Network Security Specialist
hace 1 mes
Ciudad de México, Ciudad de México F5 A tiempo completoThe Enterprise Network Security Specialist is a critical role at F5, responsible for providing Tier-3 support for our Global Services. This position requires a deep understanding of network security, advanced protocol knowledge, and experience with Linux, UNIX, and TCP/IP networks.Key responsibilities include:Providing expert technical support for F5...
-
Senior Network Security Specialist
hace 8 horas
Ciudad de México, Ciudad de México Fortinet A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Network Security Specialist to join our team in Mexico City. This is an exciting opportunity for someone who wants to take their career to the next level.Job SummaryThe successful candidate will be responsible for providing technical support and expertise to customers on Fortinet products, including...
-
Network Security Specialist
hace 3 semanas
Ciudad de México, Ciudad de México Nouryon A tiempo completoAbout the RoleNouryon is seeking a skilled Network Security Specialist to oversee the IM Services Network Security Engineering across Brazil and Mexico. This role is responsible for ensuring the provisioning of IT Infrastructure Services and maintaining a fit-for-purpose and continuously improving infrastructure in a region.The ideal candidate will have a...
-
Senior Network
hace 4 semanas
Ciudad de México, Ciudad de México Wyndham Destinations A tiempo completoWe're Shaping the Future of Leisure TravelAt Travel + Leisure Co., our mission is to deliver exceptional experiences for millions of travelers worldwide. As a Senior Network & Security Services Engineer, you'll play a critical role in maintaining the daily security and operation of our global enterprise data network.This position involves supporting the...
-
Principal Network Security Specialist
hace 4 semanas
Ciudad de México, Ciudad de México Gigamon A tiempo completoAbout the RoleGigamon is seeking a highly skilled Principal Network Security Specialist to join our team. As a key member of our network security team, you will be responsible for designing, deploying, and optimizing network visibility solutions for our customers.Key ResponsibilitiesLead solution design, deployment, and optimization efforts for Gigamon's...
-
Network Infrastructure Specialist
hace 4 semanas
Ciudad de México, Ciudad de México Ust Global A tiempo completoJob Title: Network Infrastructure SpecialistAbout the Role:We are seeking a highly skilled Network Infrastructure Specialist to join our team at UST Global. As a Network Infrastructure Specialist, you will be responsible for designing, developing, and maintaining our corporate network environment.Key Responsibilities:Design and implement LANs, WANs, and...
-
Senior Network Security Specialist
hace 1 mes
Ciudad de México, Ciudad de México Cisco Systems, Inc. A tiempo completoTechnical Services Engineer - SecurityAbout the RoleCisco Systems, Inc. is seeking a highly skilled Technical Services Engineer to join our team. As a Technical Services Engineer, you will be responsible for providing technical support for Cisco security products to customers, partners, and internal teams.Key ResponsibilitiesProvide technical support for...
-
Senior Network
hace 1 mes
Ciudad de México, Ciudad de México Wyndham Destinations A tiempo completoWe're Shaping the Future of Leisure TravelAt Travel + Leisure Co., our mission is to deliver exceptional experiences for millions of travelers worldwide. As a Senior Network & Security Services Engineer, you'll play a critical role in maintaining the daily security and operation of our global enterprise data network.This position involves supporting the...
-
Advanced Network Security Specialist
hace 4 semanas
Ciudad de México, Ciudad de México Fortinet A tiempo completoJob Title: Technical Support EngineerAbout the Role:We are seeking a highly skilled Technical Support Engineer to join our team at Fortinet. As a Technical Support Engineer, you will be responsible for providing advanced technical support to our customers, including troubleshooting and resolving complex network security issues.Key Responsibilities:Advanced...
-
GCP Network Security Specialist
hace 3 semanas
Ciudad de México, Ciudad de México Cognizant A tiempo completoWe're looking for a talented individual to work with us at Cognizant as a GCP Network Security specialist. At our company, we pride ourselves on being a Great Place To Work where innovation and growth thrive.We have an exciting opportunity for an exceptional individual to join our team and work supporting one of our clients as a GCP Network Security...
-
Senior Network Security Engineer
hace 3 semanas
Ciudad de México, Ciudad de México Birlasoft A tiempo completoJob SummaryAt Birlasoft, we are looking for a highly skilled Senior Network Security Engineer to join our team. As a key member of our engineering team, you will be responsible for designing and implementing enterprise network and security solutions. This is a unique opportunity to work with cutting-edge technologies and contribute to the growth of our...
-
Network Support Specialist
hace 5 días
Ciudad de México, Ciudad de México Cisco A tiempo completoWe're looking for a Network Support Specialist to join our team at Cisco.About the RoleAs a Network Support Specialist, you will be responsible for providing timely and effective technical support to our customers via online-chat, email, and phone. You will work closely with cross-functional teams to document problem definitions, troubleshooting procedures,...
-
Security Network Systems Architect
hace 4 semanas
Ciudad de México, Ciudad de México NielsenIQ A tiempo completo**Job Title:** Senior Cyber Security Network Engineer**Job Summary:**NielsenIQ is seeking an experienced Senior Cyber Security Network Engineer to maintain current network security technologies and implement more sophisticated means of visibility and control of network traffic. This position will support programs across all geographies and business...
-
Network Security Solutions Architect
hace 9 horas
Ciudad de México, Ciudad de México Wyndham Destinations A tiempo completoAt Wyndham Destinations, we're shaping the future of leisure travel by creating new possibilities for vacationers. Our mission is to put the world on vacation, and as a Senior Network & Security Services Engineer, you'll play a crucial role in maintaining the daily security and operation of our global enterprise data network.The estimated annual salary for...
-
Network Infrastructure Specialist
hace 4 semanas
Ciudad de México, Ciudad de México 1210 Kyndryl Mexico S. de R.L. de C.V. A tiempo completoAbout the RoleWe are seeking a highly skilled Network Support Specialist to join our team at 1210 Kyndryl Mexico S. de R.L. de C.V. As a Network Support Specialist, you will be responsible for installing, maintaining, and troubleshooting computer networks. You will work in a complex, multi-vendor environment, using your analytical skills to identify and...
-
Network Security Technical Specialist
hace 4 días
Ciudad de México, Ciudad de México Fortinet A tiempo completoJob DescriptionWe are seeking a highly skilled Network Security Technical Specialist to join our team at Fortinet. This is a challenging and rewarding role that requires exceptional technical expertise, excellent communication skills, and a strong customer focus.Responsibilities:Collect and analyze configuration information to identify areas for improvement...
-
Senior Network Security Engineer
hace 1 mes
Ciudad de México, Ciudad de México Gigamon A tiempo completoAbout the RoleGigamon is seeking a highly skilled Senior Network Security Engineer to join our team. As a key member of our Professional Services team, you will be responsible for designing, deploying, and optimizing Gigamon's network visibility solutions for our customers.Key ResponsibilitiesLead solution design, deployment, and optimization efforts for...