Network Support Specialist

hace 1 mes


Ciudad de México, Ciudad de México Cisco A tiempo completo

We're looking for a Network Support Specialist to join our team at Cisco.

About the Role

As a Network Support Specialist, you will be responsible for providing timely and effective technical support to our customers via online-chat, email, and phone. You will work closely with cross-functional teams to document problem definitions, troubleshooting procedures, and resolution steps.

You will also take ownership of customer support forums and ensure that information remains current on best practices with ThousandEyes. Active participation in 24x7 Support Coverage model is required.

What You'll Do
  • Timely interaction with customers and internal teams requesting support via online-chat, email, and phone
  • Take ownership of technical issues, working with cross-functional teams to document problem definition, troubleshooting procedures, and resolution steps
  • Take ownership of customer support forum and keep information current on best practices with ThousandEyes
  • Active participation in 24x7 Support Coverage model
  • Identify process & workflows ripe for improvement or automation
Requirements
  • A standout 'customer first' attitude
  • Bachelor's degree in Computer Science or a related field, or equivalent working experience
  • At least 2 year working in a customer-facing role
  • Firm grasp of network and application protocols (Cisco/Juniper certification strongly preferred - CCNA/DEVNET/JNCP, etc.)
  • Experience with Cloud/SaaS software products is highly desirable
  • Familiar with core networking principles - TCP/IP, DNS, web technologies, proxies and VoIP
  • Working knowledge of virtualization technology - containers, virtualBox, VMware, HyperV, Xen
  • Working knowledge in security - authentication, permissions, SSO
  • Knowledge of one computer language and programming (Java, Python, XML, RESTAPI) frameworks desirable
  • Experience with the administration of Linux based Operations Systems a plus
  • Experience in technical writing is a plus
  • Ability to prioritize & complete tasks in a timely fashion
  • Ability to communicate clearly and concisely to technical and non-technical users
  • Proven troubleshooting and problem-solving skills
About Us

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

The estimated salary for this position is $80,000-$110,000 per year, depending on location and experience.



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