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Sales Support Senior Analyst

hace 2 meses

Xico, México Citi A tiempo completo

**Job Summary**:

Citi is seeking a highly skilled Sales Support Senior Analyst to join our team. As a key member of our Commercial Sales Support team, you will play a critical role in assisting clients and internal stakeholders with technical specifications and expertise for new or maintenance implementations.

**Key Responsibilities**:

• Assist clients and internal stakeholders with technical specifications and expertise for new or maintenance implementations

• Provide one-on-one support, assist with client calls, and handle complex implementations

• Serve as the first point of contact for escalated technical issues on implementations

• Coordinate with product technical support groups to resolve implementation issues

• Work on new product rollouts from an implementation and technical perspective

• Aid in the development of processes and procedures

• Provide new hire product implementation training and process change training for the team

• Work and lead implementations with sales products

• Provide timely, complete, and accurate updates to weekly metrics reports and product tracking information

• Successfully complete all compliance, product, and other training required by management

• Participate in product and other training opportunities recommended by management

• Contribute to the team through sharing knowledge, recommending process improvements, and supporting day-to-day activities

**Requirements**:

• 5-8 years of relevant experience

• Bachelor's/University degree or equivalent experience

**What We Offer**:

Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.