Community Operations Specialist
hace 1 semana
We are seeking a highly skilled and motivated Community Operations Specialist to join our team at Stripe. As a key member of our operations team, you will play a critical role in delivering exceptional support experiences to our users.
Key Responsibilities- Resolve Complex Issues: You will be responsible for resolving complex issues escalated via social media, including technical product questions, and work to prevent those issues from happening again.
- Identify and Mitigate Risks: You will identify issues that pose material risk to Stripe and its users, and partner with key cross-functional teams across Stripe to resolve complex escalations.
- Improve User Experience: You will contribute and manage new programs focused on improving the Stripe user experience.
- Operational Excellence: You will have the opportunity to learn how Stripe operates from the ground up and make a real impact on the future of the organization.
- Experience with Social Media Support: You have experience with social media support and/or an interest in resolving user issues through those channels.
- User-Centric Mindset: You have a user-first mindset and are energized by the challenge of solving difficult problems.
- Excellent Communication Skills: You have excellent communication skills, both written and verbally.
- Analytical Thinking: You excel in analytical thinking and problem-solving.
- Process-Oriented: You have a process-oriented mindset and ability to get things done.
- Prior Experience in Escalation Management: Prior experience in escalation management.
- Strong Problem-Solving Skills: Strong problem-solving and team collaboration skills.
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