Customer Billing Coordinator

hace 2 días


Monterrey, Nuevo León, México Skidata A tiempo completo
Job Summary

Skidata is seeking a highly skilled Customer Billing Coordinator to join our Service/Customer Support Department. As a key member of our team, you will be responsible for ensuring the accuracy and timeliness of service orders, communicating with customers, and resolving billing issues.

Key Responsibilities
  • Monitor and review service orders for accuracy to ensure timely and accurate revenue recognition and close of orders in the service management queue.
  • Communicate with customers regarding service order and billing accuracy.
  • Perform service order verification and processing in accordance with established policies and procedures.
  • Serve as a resource to the field organization and customers by researching and resolving issues in a timely manner and escalating urgent customer issues to management.
  • Interface with multiple internal departments to maintain the integrity of functional data.
  • May prepare and distribute department reports, regarding uptime, response time, and service/site history.
  • Answer inbound calls in accordance with established metrics while delivering positive customer service.
  • Process and resolve service tooling issues with billing/invoicing in accordance with established policies and procedures.
  • Ensure customer service orders meet regulatory procedures and guidelines.
  • Enhance profitability and growth through achieving the department's goals and objectives.
  • Perform other related duties, projects, and tasks as assigned.
  • May participate in On-Call or After-Hours Support program.
  • Flexible schedule.
Requirements
  • A minimum of 5+ years of experience working in a service support environment, working in a customer service, billing, or accounting support role for a mid to large-size company.
  • Exceptional customer service skills.
  • Solid math skills and the ability to make quick and accurate math calculations is essential for job success.
  • Intermediate knowledge or background in accounting.
  • Must have strong critical-thinking skills to be able to quickly analyze, isolate, and resolve billing issues.
  • Proficiency in Microsoft Word, Excel, PowerPoint, and experience using Service Management software or ERP system is a plus.
  • Excellent English communication skills (verbal and written).
  • Fluency in Spanish (verbal and written) a plus.
  • Willingness and ability to travel.
  • Must possess aptitude to learn new technologies.
Education/Experience

High school diploma or higher educational degree (Associates or, BA/BS, etc.) in Business or Accounting or related field. A minimum of 5+ years of experience working in a service support environment, working in a customer service, billing, or accounting support role for a mid to large-size company.


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