Customer Service Coordinator

hace 2 días


Monterrey, Nuevo León, México Macdermid Alpha Electronic Solutions A tiempo completo
Job Title: Customer Service Coordinator

At MacDermid Alpha Electronic Solutions, we are seeking a highly skilled Customer Service Coordinator to join our team. As a key member of our customer-facing team, you will be responsible for establishing and maintaining profitable relationships with customers, ensuring that all customer requirements are addressed in a timely and efficient manner.

Key Responsibilities:

  • Communicate effectively with the Production and Sales Teams to ensure seamless order processing and customer satisfaction.
  • Establish and maintain excellent communication with distributors, sales representatives, and regional sales managers to drive business growth.
  • Monitor and input sales orders, credits, quotes, and other information as necessary to ensure accurate and timely customer communication.
  • Provide SDS and technical bulletins to customers, involving Sales and Marketing personnel as needed.
  • Coordinate customer receipts and shipments with Shipping and Receiving, Quality, and Production Departments to ensure customer needs are met.
  • Monitor order performance, including receiving data, on-time delivery, customer returns, and complaints.
  • Process requests for new quotes or updates of old quotes, review price matrices, and ensure proper approvals.
  • Support distributor networks to provide information on new products, expedites, price support, and other requirements as necessary.
  • Support Sales personnel to ensure they have the necessary tools and information to secure new accounts and maintain current accounts.

Requirements and Qualifications:

  • Possess a High School degree; Associate degree preferred.
  • One to two years of customer service-related experience.
  • Proficient computer skills in Microsoft Office.

About Us:

MacDermid Alpha Electronic Solutions is a leading provider of specialty chemicals and materials for the electronics industry. We serve all global regions and every step of device manufacturing within each segment of the electronics supply chain. Our solutions enable our customers to manufacture extraordinary electronic devices at high productivity and reduced cycle time.



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