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Operations Coordinator

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Job Summary: We are seeking a highly motivated and detail-oriented Operations Coordinator to join our team at Uber Freight. As an Operations Coordinator, you will play a critical role in ensuring the smooth execution of our freight management operations.

Key Responsibilities:

  • Manage day-to-day aspects of booking, shipping, tracking, and billing on both import and export shipments.
  • Exceed customer on-time pick-up and delivery expectations by proactively analyzing and preventing service failures.
  • Develop and maintain strong relationships with customers, ensuring consistent and professional communications, even in difficult situations.
  • Build and maintain productive relationships with carriers, covering loads, handling difficult situations, and ensuring timely resolution.
  • Collaborate with internal departments to achieve operational goals, ensuring the use of high-service, fair, and cost-competitive services.

Financial and Operational Metrics:

  • Manage detention and resolve invoice discrepancies in a timely and efficient manner.
  • Monitor and achieve benchmark rate targets, automation objectives, and expedite decisions to minimize costs.

Preferred Skills and Behaviors:

  • Adaptability, customer service, leadership, multitasking, and Microsoft Excel skills.
  • Dedication, enthusiasm, detail orientation, teamwork, and innovative thinking.

Preferred Motivations:

  • The ability to make an impact and contribute to the success of a project or organization.
  • Flexibility and autonomy to set goals and schedules.
  • A self-starter mentality, able to work independently without external guidance.