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Desktop Support Associate
hace 2 meses
Responsibilities:
* Provide general L1 support for hardware and MS Office packages
* Offer advanced technical support for in-house applications and developments
* Answer technical support calls, escalating issues to other support groups as needed
* Provide support based on email-generated requests or reports
* Document troubleshooting steps and detailed descriptions of customer incidents and requests
* Apply diagnostic techniques to identify problems, investigate causes, and recommend solutions to correct failures
What We Offer:
* Competitive salary
* Grocery tickets - 12% of base salary
* 30 days of Christmas bonus
* 10 days of vacations
* 50% vacation bonus
* 5 personal days per year
* Medical insurance (you and your family)
* Life insurance
* Dental insurance
* Discounts with selected optics
* Opportunity to grow in the company
About NTT DATA:
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.
We are an equal opportunity employer and consider all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.", "h2": "Requirements", "ul": ["Availability to work 45 hours per week", "English and Spanish support", "Interest in working on afternoon/night shifts", "Advanced English and Spanish", "Looking to work in an IT environment", "6 months of experience in customer service"]}
