Desktop Support Senior Associate

hace 2 meses


Guadalajara, Jalisco, México Ntt Data, Inc. A tiempo completo

Job Summary
NTT DATA Services is seeking a skilled Desktop Support Senior Associate - Helpdesk to join our Provider Clinical Service Desk team. As a key member of our 24x7x365 support team, you will be responsible for providing exceptional customer service to our healthcare clients, resolving technical issues, and ensuring seamless support experiences.

Key Responsibilities
• Respond to incoming service desk calls from healthcare customers regarding clinical applications such as Epic, Cerner, McKesson, and Meditech.
• Track and document incident tickets, comments, and closures in a timely manner.
• Drive resolution of incidents on a 24/7 desk, utilizing strong technical troubleshooting skills and knowledge of clinical applications.
• Remain at designated workspace and in the phone queue for an 8 to 10-hour period with scheduled breaks, ensuring a quiet and private workspace with high-speed, wired internet.

Requirements
• Minimum 4 years of service desk/helpdesk experience or equivalent combination of education and technical troubleshooting experience.
• Minimum 1 year of technical troubleshooting experience.
• High school diploma or equivalent required.
• Experience in a call center environment, with a service philosophy in all interactions with clinicians and colleagues.

About NTT DATA Services
NTT DATA Services is a global business and IT services provider specializing in digital, cloud, and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services. We are part of the NTT family of companies, a partner to 85% of the Fortune 100. NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.



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