Senior Desktop Support Associate

hace 4 semanas


Guadalajara, Jalisco, México NTT DATA Services A tiempo completo

Job Summary

NTT DATA Services is seeking a skilled Senior Desktop Support Associate to join our team. As a key member of our Provider Clinical Service Desk, you will be responsible for handling inbound customer calls and providing technical support for our healthcare clients.

Key Responsibilities

  • Respond to incoming service desk calls from healthcare customers regarding clinical applications such as Epic, Cerner, McKesson, and Meditech.
  • Track and document incident tickets and related issues in a timely manner.
  • Drive resolution of incidents on a 24/7 desk.
  • Read text on computer screens for the duration of the shift.
  • Remain at designated workspace and in the phone queue for an 8 to 10-hour period with scheduled breaks.

Requirements

  • Minimum of 4 years of service desk/helpdesk experience or equivalent combination of education and technical troubleshooting experience.
  • Minimum of 1 year of technical troubleshooting experience.
  • High school diploma or equivalent required.

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud, and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services.

We are an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.



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