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**Job Summary**
The Mexico Application Management Services (AMS) Leader is a critical role responsible for ensuring the operational and business continuity of key applications in Mexico operations of Cemex. This position requires a strong focus on modernizing and evolving technology to support the business and guarantee an optimum user-to-customer experience.
**Key Responsibilities**
- **Guarantee Operational Excellence**: Ensure the optimal operations of key applications in Mexico to support operational and business continuity.
- **Escalation and Coordination**: Escalate all business-critical impact to P&IT heads to ensure proper coordination and communication.
- **AMS Projects Management**: Identify, prioritize, and manage local and global AMS initiatives based on business priorities and requirements.
- **AMS Feedback Collection**: Meet regularly with Cemex business leaders in Mexico to capture key feedback and concerns.
- **AMS Support Quality Assurance**: Meet regularly with AMS support leaders to discuss KPIs, SLAs, and other metrics to ensure high performance of support teams.
- **Global AMS Team Deliverables**: Coordinate closely with Global AMS to prioritize Regional Requests and Enhancements using the Global Demand Management Process.
- **Innovation**: Support the different P&IT Teams in the implementation of digital innovation solutions in Mexico.
**Position Challenges**
The Mexico AMS Leader will face the challenge of managing a mixed environment of legacy systems and the increasing demand for digitalization, ensuring operational/business continuity and transparent customer experience. Additionally, this role will ensure the smooth implementation of global technology standards and projects in a large enterprise environment, supporting complex and constantly evolving regional business requirements.
**Qualifications**
- 5-10 years of experience in enterprise support, development, and deployment, preferably in SAP environment and MS Dynamics.
- 5-10 years of experience in enterprise architecture, database management, and enterprise application.
- Knowledgeable and well-versed with state-of-the-art technologies (e.g., Cloud Computing, AI, IoT, Metaverse, Blockchain, Mobility, Private LTE/CBRS, drones, analytics, Power BI, databases, RPA, etc).
- Experience in ITIL, ISO 20000, and Continuous Improvement methodologies.
- College degree (in Computer Science, Programming, IT, Computer Engineering, Cybersecurity, Telecoms/Electrical/Industrial Engineering).
