Customer Service Representative
hace 4 semanas
We are seeking a highly motivated and results-driven Customer Service Representative to join our team at Citi. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving issues, and exceeding customer satisfaction targets.
Key Responsibilities- Provide timely and effective solutions to customer inquiries and concerns
- Collaborate with internal stakeholders to resolve complex customer issues
- Develop and maintain strong relationships with clients to ensure their needs are met
- Monitor and analyze customer feedback to identify areas for improvement
- Contribute to the development of process improvements to enhance customer experience
- 2-4 years of experience in a customer-facing role
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Proficiency in Microsoft Office and other relevant software
- High School diploma or equivalent
Citi is an equal opportunity employer and offers a competitive salary and benefits package, as well as opportunities for career growth and development.
We are committed to creating a diverse and inclusive work environment that values and respects all employees. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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