Regional Operations Director

hace 2 semanas


Xico, México Isp Mexico And Central America A tiempo completo

About the Role

The Regional Operations Director will play a key role in driving the growth and success of our region, working closely with the Regional Managing Director and other members of the regional leadership team.

Key Responsibilities

  • Agree and achieve the region's operational KPIs in collaboration with the RMD, RFD, and RLD.
  • Lead the regional team to ensure operational efficiency and the successful rollout of all ISP systems and processes.
  • Develop and implement regional ESG standards and targets, reporting to the Group.
  • Analyze and improve Parent and Staff NPS results, driving high employee engagement across the region.
  • Support the onboarding of new schools to the region, delivering operational excellence in a timely manner.
  • Manage the annual property (capex and capacity) process, ensuring successful outcomes.

Requirements

  • 8-10 years of experience in an operational management role in a large international matrixed organization (services sector preferred).
  • Degree qualified with a proven track record of leading, informing, and advising at a senior level.
  • Excellent communication, influencing, and relationship-building skills, both internally and externally.
  • Experience in the Education sector is desirable.
  • Able to manage complexity across countries and cultures, in real-time.
  • Strong leadership and coaching skills to deliver results through others.
  • Focus on continuous improvement, developing and implementing new ideas and best practices.
  • Proven organizational skills, including the ability to manage multiple tasks and deadlines in a fast-paced environment.
  • Ability to work autonomously and flexibly.
  • Strong desire to learn and make a positive impact.
  • Detail-oriented, collaborative, and team player.
  • Excellent English communication skills, with other languages required dependent on region.
  • High level of discretion and professionalism in dealing with confidential information.

ISP Leadership Competencies

The successful candidate will consistently demonstrate and role-model the ISP Leadership Competencies in all aspects of their work.



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