Regional Operations Director
hace 2 semanas
About the Role
The Regional Operations Director will play a key role in driving the growth and success of our region, working closely with the Regional Managing Director and other members of the regional leadership team.
Key Responsibilities
- Agree and achieve the region's operational KPIs in collaboration with the RMD, RFD, and RLD.
- Lead the regional team to ensure operational efficiency and the successful rollout of all ISP systems and processes.
- Develop and implement regional ESG standards and targets, reporting to the Group.
- Analyze and improve Parent and Staff NPS results, driving high employee engagement across the region.
- Support the onboarding of new schools to the region, delivering operational excellence in a timely manner.
- Manage the annual property (capex and capacity) process, ensuring successful outcomes.
Requirements
- 8-10 years of experience in an operational management role in a large international matrixed organization (services sector preferred).
- Degree qualified with a proven track record of leading, informing, and advising at a senior level.
- Excellent communication, influencing, and relationship-building skills, both internally and externally.
- Experience in the Education sector is desirable.
- Able to manage complexity across countries and cultures, in real-time.
- Strong leadership and coaching skills to deliver results through others.
- Focus on continuous improvement, developing and implementing new ideas and best practices.
- Proven organizational skills, including the ability to manage multiple tasks and deadlines in a fast-paced environment.
- Ability to work autonomously and flexibly.
- Strong desire to learn and make a positive impact.
- Detail-oriented, collaborative, and team player.
- Excellent English communication skills, with other languages required dependent on region.
- High level of discretion and professionalism in dealing with confidential information.
ISP Leadership Competencies
The successful candidate will consistently demonstrate and role-model the ISP Leadership Competencies in all aspects of their work.
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