IT Support Specialist

hace 4 semanas


San Luis Potosí, San Luis Potosí, México HITACHI ENERGY MEXICO, S.A. DE C.V. A tiempo completo

Job Summary

We are seeking a highly skilled IT Support Specialist to join our team at HITACHI ENERGY MEXICO, S.A. DE C.V. The successful candidate will be responsible for providing exceptional technical support to our users, ensuring that they have a seamless experience with our IT systems.

Key Responsibilities

  • Diagnose and resolve IT-related issues in a timely and efficient manner.
  • Ensure that all IT equipment is delivered in a 'ready-to-use' condition.
  • Provide training and guidance to users on common IT issues and self-service tools.
  • Manage the physical stock of devices and accessories, including updates in the CMDB.
  • Conduct regular inventory checks for relevant hardware.
  • Coordinate logistics for device transportation and relocation.
  • Handle warranty cases with OEM vendors.
  • Identify and report potential risks to IT services.
  • Offer support to end-users and ensure IT equipment functionality in meeting rooms and collaboration areas.
  • Host and assist third-party technicians.
  • Perform routine checks of computer rooms, including temperature, air conditioning, cabling, and general functionality.
  • Adhere to OSS governance, including participating in meetings and following the escalation process.
  • Follow OSS procedures outlined in the Runbook, SOPs, and knowledge articles.
  • Recommend equipment modifications or improvements for operating efficiencies and customer satisfaction.
  • Support process engineering and maintenance for non-standard IT hardware, systems, and equipment.
  • Responsible for the setup and deployment of hardware and software.

Requirements

  • 100% in-person work at our unit in Reynosa, Mexico.
  • Formal qualification in IT from an accredited university or college, or completed an apprenticeship in the field of IT.
  • Excellent communication skills, both written and verbal, including the ability to communicate with business and technical audiences in English.
  • Proactive and solution-oriented mind-set.
  • Able to work independently and self-driven.

Tools and Methodologies

  • Service Now.
  • MS Office 365.
  • Windows.
  • iOS.
  • Asset Management Tools.
  • Lean 6 Sigma.
  • ITIL.

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