IT Service Delivery Specialist

hace 3 semanas


San Luis Potosí, San Luis Potosí, México Hitachi Automotive Systems Americas, Inc. A tiempo completo

Job Summary
Hitachi brings together the world's greatest minds to help breathe life into new possibilities. As an IT Service Delivery Specialist, you will be part of a team that shares our pioneering spirit, has imaginative ideas, and is fearless when it comes to tackling the world's biggest challenges. Your responsibilities will include diagnosing and resolving IT-related issues, ensuring that computers are delivered in a ready-to-use condition, and providing ad-hoc training to users on common IT issues. You will also manage the physical stock of devices and accessories, conduct regular inventory checks, and coordinate logistics to transport and relocate devices between locations. Additionally, you will handle warranty cases in collaboration with Original Equipment Manufacturers (OEM) vendors and identify and report potential risks that could impact the quality of OSS services.

About the Role
This role is responsible for providing technical support to end-users and ensuring the functionality of IT equipment and software in meeting rooms and other user collaboration areas. You will host and assist third-party technicians and perform routine checks of computer rooms, including monitoring temperature, air conditioning, cabling, and general functionality. You will also adhere to prescribed OSS governance, which involves participating in meetings and following the escalation process, and follow OSS procedures as outlined in the Runbook, Standard Operating Procedures (SOPs), and knowledge articles.

Requirements
This role requires formal qualification in IT completed from an accredited university or college or an apprenticeship in the field of IT. You must have excellent communication skills, both written and verbal, including the ability to communicate effectively with both business and technical audiences in local language and English. A proactive and solution-oriented mindset is essential, as well as the ability to work independently and be self-driven. You should be proficient in tools such as Service Now, MS Office 365, Windows, iOS, and Asset Management Tools, and familiar with methodologies such as Lean 6 Sigma and ITIL.



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