IT Service Specialist
hace 4 semanas
Job Summary
We are seeking a highly skilled IT Service Specialist to join our team at HITACHI ENERGY MEXICO, S.A. DE C.V. in Reynosa, Mexico. As an IT Service Specialist, you will be responsible for providing on-site support and maintenance services for our IT infrastructure, ensuring that our systems and equipment are running smoothly and efficiently.
Key Responsibilities
- Diagnose and resolve IT-related issues in a timely and efficient manner.
- Ensure that all IT equipment is delivered in a 'ready-to-use' condition and that users have the necessary training to use it effectively.
- Provide ad-hoc training to users on common IT issues and guide them through self-service tools.
- Manage the physical stock of devices and accessories, including updates in the Configuration Management Database (CMDB).
- Conduct regular inventory checks for relevant hardware.
- Coordinate logistics by utilizing local logistics providers to transport and relocate devices between locations.
- Handle warranty cases in collaboration with the appropriate Original Equipment Manufacturers (OEM) vendors.
- Identify and report potential risks that could impact the quality of OSS services.
- Offer support to end users and ensure the functionality of IT equipment and software in meeting rooms and other user collaboration areas as part of desk-side support.
- Host and assist third-party technicians.
- Perform routine checks of computer rooms, including monitoring temperature, air conditioning, cabling, and general functionality.
- Adhere to prescribed OSS governance, which involves participating in meetings and following the escalation process, among other responsibilities.
- Follow OSS procedures as outlined in the Runbook, Standard Operating Procedures (SOPs), and knowledge articles.
- Recommend equipment modifications or improvements to achieve operating efficiencies and ensure customer satisfaction within a factory environment (when applicable).
- Support process engineering & maintenance as related to non-standard IT hardware, non-standard systems, IT-related production equipment, machine control issues, etc. (when applicable).
- Responsible for the setup and deployment of hardware of various types of software. (when applicable)
Requirements
- Formal qualification in IT completed from an accredited university or college OR completed an apprenticeship in the field of IT.
- Excellent communication skills, both written and verbal, including the ability to communicate effectively with both business and technical audiences in local language and English.
- Proactive and solution-oriented mind-set.
- Demonstrates an ability to work independently and is self-driven.
Tools and Methodologies
- Service Now
- MS Office 365
- Windows
- iOS
- Asset Management Tools.
- Lean 6 Sigma
- ITIL
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