IT Service Specialist

hace 4 semanas


San Luis Potosí, San Luis Potosí, México HITACHI ENERGY MEXICO, S.A. DE C.V. A tiempo completo

Job Summary

We are seeking a highly skilled IT Service Specialist to join our team at HITACHI ENERGY MEXICO, S.A. DE C.V. in Reynosa, Mexico. As an IT Service Specialist, you will be responsible for providing on-site support and maintenance services for our IT infrastructure, ensuring that our systems and equipment are running smoothly and efficiently.

Key Responsibilities

  • Diagnose and resolve IT-related issues in a timely and efficient manner.
  • Ensure that all IT equipment is delivered in a 'ready-to-use' condition and that users have the necessary training to use it effectively.
  • Provide ad-hoc training to users on common IT issues and guide them through self-service tools.
  • Manage the physical stock of devices and accessories, including updates in the Configuration Management Database (CMDB).
  • Conduct regular inventory checks for relevant hardware.
  • Coordinate logistics by utilizing local logistics providers to transport and relocate devices between locations.
  • Handle warranty cases in collaboration with the appropriate Original Equipment Manufacturers (OEM) vendors.
  • Identify and report potential risks that could impact the quality of OSS services.
  • Offer support to end users and ensure the functionality of IT equipment and software in meeting rooms and other user collaboration areas as part of desk-side support.
  • Host and assist third-party technicians.
  • Perform routine checks of computer rooms, including monitoring temperature, air conditioning, cabling, and general functionality.
  • Adhere to prescribed OSS governance, which involves participating in meetings and following the escalation process, among other responsibilities.
  • Follow OSS procedures as outlined in the Runbook, Standard Operating Procedures (SOPs), and knowledge articles.
  • Recommend equipment modifications or improvements to achieve operating efficiencies and ensure customer satisfaction within a factory environment (when applicable).
  • Support process engineering & maintenance as related to non-standard IT hardware, non-standard systems, IT-related production equipment, machine control issues, etc. (when applicable).
  • Responsible for the setup and deployment of hardware of various types of software. (when applicable)

Requirements

  • Formal qualification in IT completed from an accredited university or college OR completed an apprenticeship in the field of IT.
  • Excellent communication skills, both written and verbal, including the ability to communicate effectively with both business and technical audiences in local language and English.
  • Proactive and solution-oriented mind-set.
  • Demonstrates an ability to work independently and is self-driven.

Tools and Methodologies

  • Service Now
  • MS Office 365
  • Windows
  • iOS
  • Asset Management Tools.
  • Lean 6 Sigma
  • ITIL


  • San Luis Potosí, San Luis Potosí, México Hitachi Automotive Systems Americas, Inc. A tiempo completo

    Job SummaryHitachi brings together the world's greatest minds to help breathe life into new possibilities. As an IT Service Delivery Specialist, you will be part of a team that shares our pioneering spirit, has imaginative ideas, and is fearless when it comes to tackling the world's biggest challenges. Your responsibilities will include diagnosing and...

  • IT Support Specialist

    hace 6 días


    San Luis Potosí, San Luis Potosí, México HITACHI ENERGY MEXICO, S.A. DE C.V. A tiempo completo

    DescriptionAs an IT Support Specialist at HITACHI ENERGY MEXICO, S.A. DE C.V., you will play a key role in ensuring the smooth operation of our IT infrastructure. Your responsibilities will include diagnosing and resolving IT-related issues, ensuring that computers are delivered in a 'ready-to-use' condition, and providing ad-hoc training to users on common...

  • IT Support Specialist

    hace 4 semanas


    San Luis Potosí, San Luis Potosí, México HITACHI ENERGY MEXICO, S.A. DE C.V. A tiempo completo

    Job SummaryWe are seeking a highly skilled IT Support Specialist to join our team at HITACHI ENERGY MEXICO, S.A. DE C.V. The successful candidate will be responsible for providing exceptional technical support to our users, ensuring that they have a seamless experience with our IT systems.Key ResponsibilitiesDiagnose and resolve IT-related issues in a timely...


  • San Luis Potosí, San Luis Potosí, México Abb Schweiz Ag A tiempo completo

    Service Engineer RoleThis position plays a critical part in addressing global challenges at ABB. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.This role...

  • Service Sales Specialist

    hace 3 semanas


    San Luis Potosí, San Luis Potosí, México Hitachi Energy Mexico, S.A. De C.V. A tiempo completo

    **Job Summary**Hitachi Energy Mexico, S.A. De C.V. is seeking a highly skilled Service Sales & Tender Specialist to support our growing North America Service business. This position is responsible for driving sales pipeline and proposals of our Service offering, focusing on Power Quality Systems and HVDC Systems, for our Mexican and Canadian customers and...


  • San Luis Potosí, San Luis Potosí, México ABB A tiempo completo

    Job SummaryAs a Service Delivery Specialist at ABB, you will play a critical role in executing service work with low to medium complexity, adhering to ABB standard processes, quality standards, and safety guidelines. Your primary responsibility will be to plan and execute work on a first-time right approach with customers, showcasing your expertise in...


  • San Luis Potosí, San Luis Potosí, México Resideo A tiempo completo

    Support the delivery of corporate and local human resources processes within Resideo, including internal transfers, promotions, terminations, and administrative tracking. As an HR Service Delivery Specialist, you will provide human resource services, delivering positive results to the human resources function and employees. You will provide guidance and...


  • San Luis Potosí, San Luis Potosí, México Abb A tiempo completo

    Job SummaryWe are seeking a highly skilled Electrical Service Specialist to join our team in San Luis Potosi. As a key member of our Electrification Services team, you will be responsible for executing service work with low to medium complexity, ensuring high-quality results and customer satisfaction.Key ResponsibilitiesWork with customers to identify...


  • San Luis Potosí, San Luis Potosí, México Bosch Group A tiempo completo

    Job SummaryThis is a unique opportunity to join the Bosch Group as a Customer Service Representative - Production Planning Specialist. As a key member of our team, you will be responsible for ensuring timely and accurate delivery of customer orders, while also analyzing demand and creating production plans to meet customer expectations.


  • San Luis Potosí, San Luis Potosí, México BMW Group A tiempo completo

    **Quality IT Specialist for Battery Module Development**At the BMW Group, we are seeking a highly skilled IT Quality Assurance Specialist to join our team. As a key member of our digital services department, you will play a crucial role in ensuring the quality of our battery module development.**Key Responsibilities:**Develop and implement relevant Q-IT...


  • San Luis Potosí, San Luis Potosí, México BMW Group A tiempo completo

    Job SummaryWe are seeking a highly skilled IT Quality Assurance Specialist to join our team at the BMW Group. As a Senior IT Specialist for Battery Module Quality Assurance, you will be responsible for developing and implementing quality-oriented systems, developing IT processes and methods, and providing IT advisory services to process managers.Key...


  • San Luis Potosí, San Luis Potosí, México Bosch A tiempo completo

    Job SummaryWe are seeking a highly skilled Material Planner and Customer Service Specialist to join our team at Bosch. The successful candidate will be responsible for planning and coordinating the procurement of raw materials, as well as providing exceptional customer service to our clients.Key ResponsibilitiesPlan and coordinate the procurement of raw...

  • Process Specialist

    hace 4 semanas


    San Luis Potosí, San Luis Potosí, México Hitachi Vantara Corporation A tiempo completo

    Job SummaryAs a Process Specialist - Accounting and Finance at Hitachi Vantara Corporation, you will be responsible for performing process activities in the process section (Division, Function, Country).Key Responsibilities• Execute assigned tasks on time to ensure efficient service delivery• Address open issues independently and support resolution•...

  • Sales Support Specialist

    hace 3 semanas


    San Luis Potosí, San Luis Potosí, México Abb A tiempo completo

    **Sales Support Specialist**:**At ABB, we strive to empower our employees to create sustainable solutions.****This position reports to**:Procurement & Logistics Specialist**Your role and responsibilities**:**Key qualifications for the role**:You are proficient in English and have 1-2 years of experience in customer service and/or purchasing roles.-...


  • San Luis Potosí, San Luis Potosí, México Abb A tiempo completo

    **About the Role**:A highly skilled Technical Support Specialist is required to join the ABB IS Services team. The successful candidate will be responsible for providing technical support and optimization services to ensure the availability and performance of our business-facing services.This role reports to the IS Technical Service Mgr Technical Plt.**Key...


  • San Luis Potosí, San Luis Potosí, México ABB Schweiz AG A tiempo completo

    Service Engineer Role at ABBAbout the JobIn this role, you will have the opportunity to execute service work with low to medium complexity as per work instructions and in accordance with ABB standard processes, quality standards, and safety guidelines. Your key responsibilities will include working with customers to identify opportunities to improve their...


  • San Luis Potosí, San Luis Potosí, México BMW Group A tiempo completo

    Job Description:As a Senior IT Specialist for Battery Module Quality Assurance, you will be responsible for developing and implementing relevant Q-IT systems to support product projects. You will work closely with cross-functional teams to design overall architecture of web applications and lead projects using Agile Methodology such as Scrum.Key...

  • Sales Support Specialist

    hace 4 semanas


    San Luis Potosí, San Luis Potosí, México Abb Schweiz Ag A tiempo completo

    Sales Support SpecialistAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.This position reports to...

  • Total Rewards Specialist

    hace 4 semanas


    San Luis Potosí, San Luis Potosí, México Resideo A tiempo completo

    The Total Rewards Specialist will support the global benefits team for Resideo, providing expertise on benefits administration, compliance, and employee engagement. Key responsibilities include:Supporting HRBP and employee escalation resolution with a focus on continuous improvement.Reviewing and updating processes to eliminate single point...


  • San Luis Potosí, San Luis Potosí, México BMW Group A tiempo completo

    The BMW Group is seeking a highly motivated and skilled IT Intern to join our dynamic team. As an IT Intern, you will have the opportunity to work on real-world projects that will help you acquire knowledge and put into practice what you have learned during your studies. You will be part of a diverse and inclusive team that values equal opportunities and...