Customer Experience Specialist

hace 12 horas


Santa Catarina, Nuevo León, México Regal Rexnord A tiempo completo

Job Summary:

We are seeking a highly skilled Customer Experience Specialist to join our team at Regal Rexnord. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our valued clients.

Main Responsibilities:

  • Customer Service and Support: Provide timely and effective resolution to customer inquiries and concerns, ensuring a high level of customer satisfaction.
  • Account Management: Work closely with account managers to ensure seamless communication and coordination with customers, resulting in increased customer loyalty and retention.
  • Quote Management: Ensure accurate and consistent quotes are provided to customers, with follow-up to ensure customer satisfaction.
  • Complex Issue Resolution: Resolve complex customer concerns in a professional and timely manner, ensuring customer satisfaction and loyalty.
  • Warranty Support: Provide warranty customer support, working with sales teams and customers to bring issues to resolution, balancing customer satisfaction and cost within warranty policy boundaries.
  • Product Pricing and Sourcing: Provide direction to account managers on product pricing, sourcing, and distribution methods, ensuring alignment with customer needs and company policies.

Requirements:

  • Education: Bachelor's Degree in Business Administration, International Commerce, Engineering, or related field.
  • Experience: 1+ years of experience in customer-facing roles, preferably in a business-to-business (B2B) environment.
  • Certifications: Green Belt Certification preferred.
  • Skills: Proficiency in Microsoft Office Products and ERP systems (Oracle preferred), superior interpersonal and written communication skills.
  • Language: Bilingual (Spanish and English) required.

Travel: 40% travel required for this role.



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