Customer Service Representative
hace 1 semana
About the Role:
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Assurance Associate. As a key member of our organization, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:
- Interface and engage daily with schedulers, planners, supply chain, and logistics functions to facilitate order fulfillment and proactive customer communications of order status.
- Provide front-line customer support and communication to sales offices, customers, and factory customer service reps.
- Coordinate customer communications and serve as the voice of the customer for Carrier's Charlotte, NC factory.
- Interact daily with key Carrier customers, distributors, and direct sales offices, as well as Carrier factories, logistics, and product teams to continually improve upon the customer experience.
- Track, set targets, and improve upon response times and response quality.
- Act as the main point of contact for order status escalations and key projects.
Requirements:
- We are looking for individuals with a strong background in customer service and a passion for delivering exceptional customer experiences.
- HS Diploma or GED with 5+ years of experience in customer service or Associate's Degree with 3+ years of experience in customer service or a Bachelor's Degree.
Preferred Qualifications:
- BS degree in business or a related technical discipline.
- Experience within the HVAC or construction industry.
- Experience in factory setting customer service.
- Experience with order systems, scheduling, and warehousing.
- Extraordinary interpersonal skills and customer focus.
- Experience with Salesforce, CRM tools.
- High attention to detail.
- Team-oriented and ability to work in a dynamic environment.
- Sense of urgency, self-initiative, dedication, and sense of ownership.
- Strong written and verbal communication skills.
- Highly organized with strong attention to detail; ability to handle multiple priorities.
Benefits:
We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.
Our Commitment to You:
Our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and ultimately drives innovation for the benefit of our customers.
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