Customer Service Representative

hace 1 semana


Santa Catarina, Nuevo León, México Carrier A tiempo completo

About the Role:

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Assurance Associate. As a key member of our organization, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Interface and engage daily with schedulers, planners, supply chain, and logistics functions to facilitate order fulfillment and proactive customer communications of order status.
  • Provide front-line customer support and communication to sales offices, customers, and factory customer service reps.
  • Coordinate customer communications and serve as the voice of the customer for Carrier's Charlotte, NC factory.
  • Interact daily with key Carrier customers, distributors, and direct sales offices, as well as Carrier factories, logistics, and product teams to continually improve upon the customer experience.
  • Track, set targets, and improve upon response times and response quality.
  • Act as the main point of contact for order status escalations and key projects.

Requirements:

  • We are looking for individuals with a strong background in customer service and a passion for delivering exceptional customer experiences.
  • HS Diploma or GED with 5+ years of experience in customer service or Associate's Degree with 3+ years of experience in customer service or a Bachelor's Degree.

Preferred Qualifications:

  • BS degree in business or a related technical discipline.
  • Experience within the HVAC or construction industry.
  • Experience in factory setting customer service.
  • Experience with order systems, scheduling, and warehousing.
  • Extraordinary interpersonal skills and customer focus.
  • Experience with Salesforce, CRM tools.
  • High attention to detail.
  • Team-oriented and ability to work in a dynamic environment.
  • Sense of urgency, self-initiative, dedication, and sense of ownership.
  • Strong written and verbal communication skills.
  • Highly organized with strong attention to detail; ability to handle multiple priorities.

Benefits:

We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.

Our Commitment to You:

Our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and ultimately drives innovation for the benefit of our customers.



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