Program Manager

hace 9 horas

Ciudad de México, Ciudad de México Uber A tiempo completo
About the Role

At Uber, we're pushing the boundaries of digital support to deliver magical user experiences. As a Program Manager within our Digital Experience Products Insights and Rollouts team, you'll lead initiatives to enhance support for our customers and business partners in Community Operations. Your role is critical in developing impactful digital support experiences, leveraging deep insights into how our products benefit our stakeholders.

Key Responsibilities
  1. Take Ownership: Manage the program for the LATAM mega-region end-to-end, aligning closely with Uber's strategic objectives.
  2. Be the Go-To Expert: Act as the primary contact for the leadership team, providing insights on market dynamics, product performance, program strategy, and execution across markets.
  3. Drive Collaboration: Champion strong cross-functional teamwork to enable swift and effective adoption of new global products, ensuring the customer's voice is central to product design.

Uber champions collaboration and views our offices as central hubs for innovation and connection. While we support flexibility, employees are expected to spend at least half their time in their assigned Uber office unless a full-remote work arrangement has been formally agreed upon.

Requirements
  1. Versatile expertise in technology, program management, and leadership.
  2. A track record of leading high-visibility projects within large organizations.
  3. Passionate about enhancing customer experience, backed by a solid technical foundation, exceptional product judgment, and an innovative mindset.
  4. Excellent communication skills, capable of articulating complex ideas clearly and persuasively.
  5. Holds a Bachelor's degree in Computer Science, Engineering, or a related field.
  6. Brings a minimum of 6 years' experience in technology, consulting, operations, or similar agile, project-based environments, showing significant impact.
  7. Demonstrates leadership through vision, excellence, and the ability to inspire trust and collaboration.
  8. Committed to quality, customer-first thinking, and continuous personal and professional development.
  9. Skilled in data-driven decision-making, with strong analytical and problem-solving abilities.
  10. Proven track record in operational excellence, project management, and stakeholder management.
  11. Resilient, positive, and deeply customer-focused.
Preferred Qualifications
  1. You have an MBA or proven business strategy and analytical skills, particularly in data-driven decision-making.
  2. Your experience includes Customer Support, Automation, and/or Design Thinking.
  3. You're familiar with software development principles and flowcharts.
  4. You have a basic understanding of Generative AI tools.
  5. You have knowledge of SQL, enabling you to leverage data more effectively in your decision-making process.

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