Service Delivery Director

hace 2 días

Xico, México Ericsson A tiempo completo

{"header": "Service Delivery Manager at Ericsson", "subheader": "Drive Customer Satisfaction and Business Growth", "paragraph1": "As a Service Delivery Manager at Ericsson, you will play a pivotal role in steering customer relationships and ensuring superior service delivery. Your responsibilities will encompass overseeing business execution aimed at customer satisfaction, environmental, health, and safety performance of deliveries, and managing the budget to adhere to Service Level Agreements (SLA).", "paragraph2": "You will participate in delivering services in the area of NRO (Network Rollout), drive the fulfillment of contractual obligations within Customer Support deliveries, and establish a Service Level Agreement and Procedures Manual in collaboration with the customers. Additionally, you will act as the owner and driver of escalations, whether from the customer or internal sources, and effectively monitor deviations in cost and planned budget to ensure margins on contracts.", "paragraph3": "To succeed in this role, you will need to provide valuable input for resource dimensioning and competence planning, constantly communicate with customers and follow up on critical topics to foster a satisfying relationship, and gather and share insights about customer's business status, marketing strategies, and competitor relations with delivery and account teams. You will also remain updated on CS delivery models, strategies, and Ericsson portfolio while adopting best practices, identify and prioritize add-on sales opportunities, and ensure the compliance of delivery teams to corporate and local Occupational Health and Safety (OHS) regulations.", "skills": "Contract Lifecycle Management, Value Creation, Financial Analysis, Knowledge Sharing and Collaboration Skills, Ericsson Portfolio, Business Acumen, Sales opportunity creation, Business Relationship Management, Sales process, Data Analysis, Customer Success, Service Delivery Models and Strategy, Machine Learning, Occupational Safety And Health, Trade Compliance", "footer": "Why join Ericsson? At Ericsson, you ́ll have an outstanding opportunity to use your skills and creativity to push the boundaries of what ́s possible. You ́ll be challenged, but you won't be alone. You ́ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.", "callToAction": "Click Here to find all you need to know about what our typical hiring process looks like.", "equalityStatement": "Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more."}

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