Information Technology Specialist
hace 3 semanas
Company Overview:
Ericsson is a leading provider of telecommunications equipment and services. We are committed to delivering innovative solutions that transform the way people communicate and interact.
Salary:
$65,000 - $85,000 per year
Job Description:
We are seeking a highly skilled Information Technology Specialist - Technical Assistance to join our team. The successful candidate will be responsible for providing comprehensive technical assistance for Information and Communication Technology (ICT) systems, including software and hardware components.
The ideal candidate will have excellent problem-solving skills, be able to work independently, and possess strong communication and interpersonal skills. They will also be responsible for:
- Developing comprehensive training manuals and formulating other essential technical documents
- Responding to queries through phone calls, instant messaging, or web tickets in a timely and efficient manner
- Facilitating the logging of tickets for incidents and service requests on behalf of IT users
- Conducting technical training for IT users
Required Skills and Qualifications:
To be successful in this role, you will need:
- IT Support experience with a focus on technical assistance
- Excellent computer maintenance skills
- Proficiency in Microsoft Windows
- Asset management knowledge
- Strong computing skills
- Hardware support experience
- Performance tuning expertise
- Microsoft Office skills
Benefits:
We offer a range of benefits to support your career development and well-being, including:
- A competitive salary
- A comprehensive benefits package
- Opportunities for professional growth and development
- A supportive and collaborative work environment
Others:
This role requires a good command of English and a commitment to continuous learning and adaptability. We are looking for candidates who are currently in their last year of study in a computer science degree or related field. The successful candidate will have a fresh and creative attitude and be able to think outside the box to solve complex problems.
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