Okta Identity Developer Support Specialist

hace 4 semanas


Xico, México Okta, Inc. A tiempo completo
About the Role

At Okta, we're building a world where identity belongs to everyone. As a Customer Identity Cloud Developer Support Engineer, you'll play a critical role in ensuring our customers and partners have a seamless experience with our scalable, secure identity platform.

Key Responsibilities
  • Provide expert technical support to customers and partners, including debugging and resolving complex software issues.
  • Collaborate with our product development team to identify and resolve recurring issues, ensuring product quality.
  • Develop and maintain documentation on troubleshooting and best practices for integrating with Auth0.
  • Engage with the developer community through forums, Stack Overflow, and other channels.
  • Participate in after-hours on-call rotation for critical customer cases.
Requirements
  • 2+ years of experience in customer support, technical support, solutions engineering, or software development.
  • Experience supporting Single Page Applications and modern web applications built using frameworks like React, Angular, Vue, Java Spring, ASP.NET, ASP.NET Core.
  • Excellent customer service and communication skills.
  • Ability to learn new technologies quickly.
  • Experience with React Native, iOS, or Android Development (strongly preferred).
What We Offer

Okta is an Equal Opportunity Employer. We celebrate a variety of perspectives and experiences. We're looking for lifelong learners and people who can make us better with their unique experiences.



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