Okta Identity Platform Support Specialist
hace 4 semanas
As a Developer Support Engineer at Okta, you will play a critical role in ensuring the success of our customers and partners by providing exceptional technical support and troubleshooting for application development with Okta's identity platform.
Key Responsibilities- Provide expert advice and troubleshooting for application development with Okta's identity platform to existing and prospective customers, ISVs, and developers.
- Take ownership of questions and issues, including initial troubleshooting, identification of root causes, and issue resolution.
- Review code/script using Auth0 by Okta API and SDKs to reproduce issues.
- Assist and educate developers integrating with Auth0 by Okta using OAuth, OpenID Connect, SCIM, and Auth0 by Okta's public APIs.
- Collect information and document bugs with Engineering for API and product issues.
- Collaborate with cross-functional teams including Product and Documentation to provide feedback on common or emerging issues.
- Craft process or troubleshooting documentation in the support knowledge base.
- Engage and respond to the Auth0 by Okta developer community through Stack Overflow, forums, etc.
- Deliver against customer experience targets.
Okta is The World's Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.
What We're Looking ForWe're looking for a knowledgeable and articulate technical specialist who can recognize the difficulties faced by enterprise developers and integrators when integrating various services into unique apps. You should be extremely passionate about assisting Okta's clients and partners in utilizing our scalable, secure identity platform.
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