Digital Product Success Manager
hace 4 semanas
PepsiCo is seeking a Digital Product Success Manager to join our Digital Products and Services organization. As a key member of our team, you will be responsible for ensuring the optimal end-user experience of our digital products by resolving technical issues and implementing operational excellence.
Key Responsibilities:
- Lead the resolution of technical issues and incidents related to our digital products.
- Develop and maintain strong relationships with our Product and Market Leadership teams.
- Collaborate with our Digital Products and Services teams to drive adoption and operational excellence.
- Manage the Change Request backlog and work with Product Managers to review, approve, prioritize, and schedule ongoing improvements.
- Establish post-deployment adoption activities to monitor the technical health and performance of our digital products.
- Develop a trusted advisor relationship with Product Owners, Technical Program Managers, Software Reliability Engineering teams, and business stakeholders.
Requirements:
- Strong technical skills and experience with digital products and services.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong analytical and problem-solving skills.
- Experience with IT Service Management (ITSM) processes and tools.
About Us:
PepsiCo is one of the largest food and beverage companies in the world, with a portfolio of iconic brands consumed by billions of people around the globe. We are committed to building a workplace that is inclusive and diverse, where all employees feel valued and empowered to contribute their best work. If you are passionate about digital products and services and want to be part of a dynamic and innovative organization, we encourage you to apply for this exciting opportunity.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and inclusive work environment.
- A chance to work on exciting digital projects and contribute to the success of our organization.
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