Customer Success Manager: Digital Experience Leader

hace 5 horas

Miguel Hidalgo, Ciudad de México Pepsico A tiempo completo
About the Role

As a Customer Success Manager at PepsiCo, you will be responsible for ensuring the optimal end-user product experience. This includes fielding technical problem/incident resolution in a timely manner for all sustain issues that may arise. You will also report sustain status to business and program leadership in the required frequency, including System Stability and Usage Statistics, as well as updates on the Change Request Backlog.

Key Responsibilities
  • Quarterback end-user product experience by resolving technical problems and incidents in a timely manner.
  • Report sustain status to business and program leadership, including system stability and usage statistics.
  • Ensure all relevant SLAs are met, including uptime, system performance, defect resolution, and nightly data pipeline completion.
  • Act as the single point of contact for sustain-related items for Product & Market Leadership, building a strong working relationship.
  • Interface with Product, Service Design, IT, Data Engineering, and Data Science to shape future product roadmaps and drive adoption.
  • Own the Market Change Request backlog and work with Product Managers to review, approve, prioritize, and schedule ongoing improvements.
  • Establish post-deployment adoption activities to monitor technical health and performance of digital products.
  • Develop a trusted advisor relationship with Product Owners, Technical Program Managers, Software Reliability Engineering teams, and business stakeholders.
  • Identify and implement key incident prediction and prevention opportunities to drive faster mean-time-to-resolution.
  • Frequently communicate with program leadership to sustain and shape product lifecycles.
Requirements
  • 8 years of work experience or 3-5 years of experience as a Sustain Lead/Customer Success Manager in CPG or a Top-Tier consulting firm.
  • Highly quantitative with great judgment, able to connect dots across workstreams, and efficiently work cross-functionally.
  • Pragmatic approach to resolving software incidents, including triangulating root causes and working with external and internal teams.
  • Exceptional business relationship skills, including communicating complex technical data to non-technical stakeholders.
  • Firm understanding of SRE and ITSM processes with a track record of monitoring and triaging software incidents.
  • o9 software as a service/Integrated Business Planning experience.
  • Experience leading high-performing teams.
  • Deep hands-on technical expertise, excellent verbal and written communication skills, sharp analytical abilities, and proven process engineering skills.
  • Driving for Results, Decision Making, Collaborating, Communicating and Influencing, Motivating and Inspiring Others, and Technical Knowledge and Skills.

  • IBP Customer Success Manager

    hace 1 mes

    Miguel Hidalgo, Ciudad de México PepsiCo A tiempo completo

    OverviewPepsiCo is a leading food and beverage company with a rich history of innovation and commitment to excellence. As a Customer Success Manager, you will play a critical role in driving the adoption and operational excellence of digital products across the organization.ResponsibilitiesLead the development and implementation of digital product strategies...

  • Customer Success Manager

    hace 3 semanas

    Miguel Hidalgo, Ciudad de México Pepsico A tiempo completo

    Job Summary:As a Customer Success Manager at PepsiCo, you will be responsible for ensuring the optimal end-user product experience by quarterbacking technical problem/incident resolution in a timely manner for all sustain issues that may arise.Key Responsibilities:Properly report sustain status to business and program leadership in the required frequency,...

  • Customer Success Manager

    hace 4 semanas

    Miguel Hidalgo, Ciudad de México Pepsico A tiempo completo

    Job Title: Customer Success ManagerAbout the Role:We are seeking a highly skilled Customer Success Manager to join our team at PepsiCo. As a key member of our organization, you will be responsible for ensuring the optimal end-user product experience, fielding technical problem/incident resolution, and reporting sustain status to business and program...

  • Digital Product Success Manager

    hace 4 horas

    Miguel Hidalgo, Ciudad de México PepsiCo A tiempo completo

    About the Role:PepsiCo is seeking a Digital Product Success Manager to join our Digital Products and Services organization. As a key member of our team, you will be responsible for ensuring the optimal end-user experience of our digital products by resolving technical issues and implementing operational excellence.Key Responsibilities:Lead the resolution of...

  • Digital Product Delivery Manager

    hace 3 semanas

    Miguel Hidalgo, Ciudad de México PepsiCo A tiempo completo

    OverviewPepsiCo is a leading food and beverage company with a rich history of innovation and growth. We are seeking a highly skilled Digital Product Delivery Manager to join our team and help drive our digital transformation.The ideal candidate will have a strong background in software development, IT service management, and customer success. They will be...

  • Marketing Manager for Digital Experience and Events

    hace 4 horas

    Miguel Hidalgo, Ciudad de México Swarovski A tiempo completo

    About the JobWe are seeking an experienced Marketing Manager to lead our digital experience and events efforts in LATAM. As a key member of our marketing team, you will be responsible for developing and executing strategies to drive engagement, sales, and brand awareness across digital channels.Main Responsibilities:Manage all press relations activities, PR...

  • Desarrollador Sr. en Adobe Experience Manager con Experiencia Internacional

    hace 4 horas

    Miguel Hidalgo, Ciudad de México Global Executive México A tiempo completo

    ¡Únete a nuestra aventura global como Desarrollador Sr. en Adobe Experience Manager!En Global Executive México, estamos buscando un experto en desarrollo e implementación de soluciones innovadoras en proyectos globales.Nuestra empresa internacional líder en tecnología y transformación digital ofrece una oportunidad única para crecer profesionalmente...

  • Digital Product Delivery Manager

    hace 3 semanas

    Miguel Hidalgo, Ciudad de México PepsiCo A tiempo completo

    About the RoleWe are seeking a highly skilled Digital Product Delivery Manager to join our team at PepsiCo. As a key member of our Digital Products and Services organization, you will be responsible for delivering and sustaining digital products across our core priorities to accelerate our digital transformation.As a Digital Product Delivery Manager, you...

  • Product Delivery Senior Manager

    hace 3 semanas

    Miguel Hidalgo, Ciudad de México PepsiCo A tiempo completo

    OverviewWe are PepsiCo, a leading food and beverage company with a rich history of innovation and commitment to excellence. We are seeking a highly skilled and experienced Senior Manager to lead our Product Delivery and Operations team for Global Commercial and Consumer Applications.This is an exciting opportunity to join a dynamic and fast-paced team that...

  • Senior Software Engineering Associate Manager for Digital Transformation

    hace 3 horas

    Miguel Hidalgo, Ciudad de México PepsiCo A tiempo completo

    We Are PepsiCo At PepsiCo, we're excited about the future and working together to make the world a better place. We're the perfect place for curious people, thinkers, and change agents. Our iconic brands are consumed more than a billion times a day in over 200 countries. We have a product portfolio that includes 22 of the world's most iconic brands, such as...

  • Software Engineering Manager

    hace 4 semanas

    Miguel Hidalgo, Ciudad de México PepsiCo A tiempo completo

    OverviewPepsiCo is a leading food and beverage company with a rich history of innovation and a commitment to excellence. We are seeking a highly skilled and experienced Software Engineering Manager to join our team.ResponsibilitiesThe Software Engineering Manager will play a pivotal role in leading our software development activities and long-term initiative...

  • Digital Transformation Coordinator Supply Chain

    hace 4 semanas

    Miguel Hidalgo, Ciudad de México PepsiCo A tiempo completo

    OverviewPepsiCo is a leading food and beverage company with a rich history of innovation and commitment to excellence. We are seeking a highly skilled Digital Transformation Coordinator Supply Chain to join our team and help drive our digital transformation journey.ResponsibilitiesPartner with cross-functional teams to lead digital transformation initiatives...

  • Customer Data Manager

    hace 3 semanas

    Miguel Hidalgo, Ciudad de México PepsiCo A tiempo completo

    OverviewPepsiCo is a leading food and beverage company with a rich history of innovation and commitment to excellence. As a Customer Data Manager, you will play a critical role in ensuring the accuracy and integrity of our customer data, driving business growth and customer satisfaction.As a key member of our data governance team, you will be responsible for...

  • Software Engineering Manager

    hace 3 semanas

    Miguel Hidalgo, Ciudad de México Pepsico A tiempo completo

    The Digital Transformation Leader will play a pivotal role in software development activities and long-term initiative planning and collaboration across the Strategy & Transformation (S&T) organization at PepsiCo.This leader will deliver the end-to-end software development experience, deliver high quality software as part of the DevOps process, and have...

  • UX Design Manager

    hace 2 semanas

    Miguel Hidalgo, Ciudad de México PepsiCo A tiempo completo

    OverviewPepsiCo is a leading food and beverage company that values innovation and creativity. As a UX Design Manager, you will be part of our Digital Product team, responsible for designing and developing digital products and services that meet the needs of our users.A successful candidate will have 7+ years of experience in UX and UI design, with a strong...

  • UX Design Manager

    hace 3 semanas

    Miguel Hidalgo, Ciudad de México PepsiCo A tiempo completo

    OverviewWe are PepsiCo, a leading food and beverage company with a rich history of innovation and a commitment to making a positive impact on the world. As a UX Design Manager, you will play a critical role in shaping the user experience of our digital products and services, working closely with cross-functional teams to design and deliver exceptional user...

  • Software Engineering Manager

    hace 4 semanas

    Miguel Hidalgo, Ciudad de México Pepsico A tiempo completo

    About the RoleThe Software Engineering Manager will play a pivotal role in driving software development activities and long-term initiative planning and collaboration across the Strategy & Transformation (S&T) organization at PepsiCo.This leader will deliver the end-to-end software development experience, drive high-quality software delivery as part of the...

  • Global Digital Transformation Lead

    hace 2 semanas

    Miguel Hidalgo, Ciudad de México PepsiCo A tiempo completo

    OverviewWe Are PepsiCoIn PepsiCo, we are passionate about creating a better future for ourselves, our communities, and our planet. We believe that everyone deserves the opportunity to thrive, and we're committed to making a positive impact through our products, services, and practices.As a Global Digital Transformation Lead in our Strategy & Transformation...

  • Senior Brand Manager

    hace 2 meses

    Miguel Hidalgo, Ciudad de México Colgate-Palmolive A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Senior Brand Manager to lead the development and growth of our Cleaners category in Mexico.As a key member of our marketing team, you will be responsible for driving business growth through effective execution of our 5P's strategy, providing regular updates to our Marketing Director and Local...

  • UX Design Manager

    hace 2 semanas

    Miguel Hidalgo, Ciudad de México PepsiCo A tiempo completo

    OverviewPepsiCo is a leading food and beverage company with a rich history of innovation and commitment to excellence. We are seeking a highly skilled UX Design Manager to join our team and contribute to the design of our digital products and services.The ideal candidate will have a deep understanding of user-centered design principles and experience in...