Customer Success Manager: Digital Experience Leader
hace 4 semanas
As a Customer Success Manager at PepsiCo, you will be responsible for ensuring the optimal end-user product experience. This includes fielding technical problem/incident resolution in a timely manner for all sustain issues that may arise. You will also report sustain status to business and program leadership in the required frequency, including System Stability and Usage Statistics, as well as updates on the Change Request Backlog.
Key Responsibilities- Quarterback end-user product experience by resolving technical problems and incidents in a timely manner.
- Report sustain status to business and program leadership, including system stability and usage statistics.
- Ensure all relevant SLAs are met, including uptime, system performance, defect resolution, and nightly data pipeline completion.
- Act as the single point of contact for sustain-related items for Product & Market Leadership, building a strong working relationship.
- Interface with Product, Service Design, IT, Data Engineering, and Data Science to shape future product roadmaps and drive adoption.
- Own the Market Change Request backlog and work with Product Managers to review, approve, prioritize, and schedule ongoing improvements.
- Establish post-deployment adoption activities to monitor technical health and performance of digital products.
- Develop a trusted advisor relationship with Product Owners, Technical Program Managers, Software Reliability Engineering teams, and business stakeholders.
- Identify and implement key incident prediction and prevention opportunities to drive faster mean-time-to-resolution.
- Frequently communicate with program leadership to sustain and shape product lifecycles.
- 8 years of work experience or 3-5 years of experience as a Sustain Lead/Customer Success Manager in CPG or a Top-Tier consulting firm.
- Highly quantitative with great judgment, able to connect dots across workstreams, and efficiently work cross-functionally.
- Pragmatic approach to resolving software incidents, including triangulating root causes and working with external and internal teams.
- Exceptional business relationship skills, including communicating complex technical data to non-technical stakeholders.
- Firm understanding of SRE and ITSM processes with a track record of monitoring and triaging software incidents.
- o9 software as a service/Integrated Business Planning experience.
- Experience leading high-performing teams.
- Deep hands-on technical expertise, excellent verbal and written communication skills, sharp analytical abilities, and proven process engineering skills.
- Driving for Results, Decision Making, Collaborating, Communicating and Influencing, Motivating and Inspiring Others, and Technical Knowledge and Skills.
-
Digital Product Success Manager
hace 4 semanas
Miguel Hidalgo, Ciudad de México PepsiCo A tiempo completoAbout the Role:PepsiCo is seeking a Digital Product Success Manager to join our Digital Products and Services organization. As a key member of our team, you will be responsible for ensuring the optimal end-user experience of our digital products by resolving technical issues and implementing operational excellence.Key Responsibilities:Lead the resolution of...
-
Digital Product Success Manager
hace 3 semanas
Miguel Hidalgo, Ciudad de México PepsiCo A tiempo completoAbout UsPepsiCo is a leading global food and beverage company that drives growth through relentless transformation. We are excited about the future and working together to make the world a better place.With our iconic brands consumed more than a billion times a day in over 200 countries, we have been a part of Mexican homes for more than 116 years. Our...
-
Digital Product Experience Strategist
hace 3 semanas
Miguel Hidalgo, Ciudad de México Pepsico A tiempo completoAbout the RoleWe are seeking an experienced Digital Product Experience Strategist to join our DPS Service Design team. As a key member of this team, you will be responsible for participating in the entire design process of our digital products and services, from initial research to testing and validation.The ideal candidate will have 7+ years of experience...
-
Strategic Customer Data Manager
hace 3 semanas
Miguel Hidalgo, Ciudad de México PepsiCo A tiempo completoOverviewPepsiCo is a leading global food and beverage company with iconic brands consumed over a billion times a day in more than 200 countries.We are seeking a skilled Strategic Customer Data Manager to join our team in this exciting opportunity.This role is responsible for working within the global data governance team and with local businesses to maintain...
-
Miguel Hidalgo, Ciudad de México Global Executive México A tiempo completo¡Únete a nuestra aventura global como Desarrollador Sr. en Adobe Experience Manager!En Global Executive México, estamos buscando un experto en desarrollo e implementación de soluciones innovadoras en proyectos globales.Nuestra empresa internacional líder en tecnología y transformación digital ofrece una oportunidad única para crecer profesionalmente...
-
Marketing Manager for Digital Experience and Events
hace 4 semanas
Miguel Hidalgo, Ciudad de México Swarovski A tiempo completoAbout the JobWe are seeking an experienced Marketing Manager to lead our digital experience and events efforts in LATAM. As a key member of our marketing team, you will be responsible for developing and executing strategies to drive engagement, sales, and brand awareness across digital channels.Main Responsibilities:Manage all press relations activities, PR...
-
Miguel Hidalgo, Ciudad de México PepsiCo A tiempo completoWe Are PepsiCo At PepsiCo, we're excited about the future and working together to make the world a better place. We're the perfect place for curious people, thinkers, and change agents. Our iconic brands are consumed more than a billion times a day in over 200 countries. We have a product portfolio that includes 22 of the world's most iconic brands, such as...
-
Customer Service Operations Manager
hace 3 semanas
Miguel Hidalgo, Ciudad de México Swarovski A tiempo completoAbout the Job We are seeking a highly skilled Customer Service Operations Manager to join our team in México. The successful candidate will be responsible for delivering exceptional customer service and support across various channels. First-level support for all administrative queries, including system-related issues, password resets, parcel management,...
-
Digital Marketing Director for Latin America
hace 4 semanas
Miguel Hidalgo, Ciudad de México Swarovski A tiempo completoAbout the RoleWe are seeking an experienced Digital Marketing Director to lead our marketing efforts in Latin America. As a key member of our team, you will be responsible for developing and implementing digital marketing strategies that drive business growth and customer engagement.Key ResponsibilitiesManage all digital marketing activities across LATAM,...
-
UX Design Manager
hace 4 semanas
Miguel Hidalgo, Ciudad de México Pepsico A tiempo completoKey Responsibilities:As UX Design Manager, you will be responsible for designing digital products and services from initial research to product implementation. You will work with a multidisciplinary team to create user-centered design solutions that meet business objectives.Requirements:7+ years of experience designing digital products and services as part...
-
Global Digital Transformation Lead
hace 1 mes
Miguel Hidalgo, Ciudad de México PepsiCo A tiempo completoOverviewWe Are PepsiCoIn PepsiCo, we are passionate about creating a better future for ourselves, our communities, and our planet. We believe that everyone deserves the opportunity to thrive, and we're committed to making a positive impact through our products, services, and practices.As a Global Digital Transformation Lead in our Strategy & Transformation...
-
Senior Brand Manager for Home Care Development
hace 3 semanas
Miguel Hidalgo, Ciudad de México Colgate-Palmolive A tiempo completoAbout the Role">We are seeking an experienced Senior Brand Manager to lead the development and growth of our Home Care category.This is a unique opportunity to drive excellence in execution across key business areas, ensuring regular business updates to senior leadership and driving strategic brand growth plans.Key Responsibilities:Develop and implement...
-
Digital Product Support Specialist
hace 4 semanas
Miguel Hidalgo, Ciudad de México PepsiCo A tiempo completoOverviewPepsiCo is a leading food and beverage company with a rich history of innovation and commitment to excellence. We are seeking a highly skilled Digital Product Support Specialist to join our team in Mexico.Estimated Salary: 250,000 - 300,000 MXN per yearThis role is an exciting opportunity for individuals who are passionate about delivering...
-
Digital Transformation Lead Analyst
hace 4 semanas
Miguel Hidalgo, Ciudad de México PepsiCo A tiempo completoPepsiCo Career OpportunityThe estimated salary for this position is around $110,000 - $140,000 per year, depending on experience and qualifications.About UsWe are PepsiCo, a global food and beverage leader with iconic brands consumed by millions worldwide. Our company culture values diversity, equality, and innovation, making us the perfect place for curious...
-
Customer Service Representative
hace 2 meses
Miguel Hidalgo, Ciudad de México PepsiCo A tiempo completoCustomer Service RepresentativeAt PepsiCo, we're looking for a skilled Customer Service Representative to join our team. As a Contact Center Operator, you will be responsible for providing outstanding customer service to customers and employees in the California, Mountain, and Midwest Market Units.Your Key ResponsibilitiesAnswer and provide outstanding...
-
Digital Transformation Specialist
hace 4 semanas
Miguel Hidalgo, Ciudad de México Pepsico A tiempo completoThe role of Software Engineer at PepsiCo is pivotal in driving scalable digital transformation across our value chain. As part of our software development team, you will be responsible for delivering high-quality software solutions that generate value through cost savings or incremental value.Your Responsibilities:Lead the vision and guide a team of...
-
Cleaners Category Manager
hace 2 semanas
Miguel Hidalgo, Ciudad de México Colgate-Palmolive A tiempo completoAbout the OpportunityWe are seeking a highly skilled Cleaners Category Manager to lead our Home Care category in Mexico. This is an exciting opportunity to drive growth and excellence across the 5Ps, with regular business updates to Marketing Director, Local Management, Division & Global.Key ResponsibilitiesDevelop and execute brand growth plans for the...
-
Agriculture Services Manager
hace 4 semanas
Miguel Hidalgo, Ciudad de México PepsiCo A tiempo completoOverviewPepsiCo is seeking a skilled Sr. Global Agriculture Services Manager to join our Global Agriculture Office (GAO). This role will play a strategic part in building a highly productive vertically integrated potato supply chain, leveraging our global scale to create value for our farmers, partners, and business. The successful candidate will have a...
-
Product Delivery Leadership Manager
hace 4 semanas
Miguel Hidalgo, Ciudad de México PepsiCo A tiempo completoAbout PepsiCoPepsiCo is one of the largest food and beverage companies in the world, with iconic brands consumed more than a billion times a day in over 200 countries.What We OfferWe offer a wide range of benefits, including opportunities to learn and develop every day through various programs, internal digital platforms that promote self-learning, and...
-
Miguel Hidalgo, Ciudad de México PepsiCo A tiempo completoAbout PepsiCoPepsiCo is a global food and beverage leader with a diverse portfolio of beloved brands, including Pepsi, Gatorade, Quaker, and more. With a presence in over 200 countries, we're passionate about creating a better world through sustainable practices, community engagement, and innovative products.Job SummaryWe're seeking a Financial Modeling &...