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About ContactPoint 360
ContactPoint 360 is a global business process outsourcing (BPO) company that provides exceptional customer experiences for clients worldwide.
Our Culture
We value a culture of innovation, empowerment, and family-like bonds within our organization. Our team is passionate about delivering outstanding people and customer experiences, putting the human experience first.
Our Purpose
Our purpose is to create the best human experience, ensuring the highest client satisfaction, and transforming clients' customers into loyal advocates for life.
Job Summary
We are seeking a highly skilled Bilingual Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for assisting customers with their inquiries, providing solutions, and ensuring a positive experience.
Responsibilities
- Assist customers with their inquiries and provide solutions in a timely and professional manner.
- Make sales or recommendations for services that may better suit customers' needs.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Keep records of customer interactions, transactions, and comments.
- Stay up-to-date on our products and services to provide accurate information to customers.
Requirements
- 6 months-1 year of BPO customer service experience (preferred)
- Previous sales experience in a call center or B2B environment (a plus)
- Effective, clear, and professional written and oral communication skills
- High School Diploma or equivalent (minimum)
- Ability to use a desktop/Laptop and familiarity with Internet Browsers, Windows OS, Microsoft Outlook, and MS Office
What We Offer
We offer a great base salary plus bonuses, as well as a range of benefits, including life insurance and pantry vouchers.
