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Cinema Support Specialist
hace 1 mes
We are committed to delivering exceptional cinema experiences and are seeking a skilled Technical Support Analyst to join our team.
Key Responsibilities:
Investigate and resolve software-related issues at the first level
Identify and troubleshoot hardware malfunctions, OS problems, and network connectivity issues at the first level
Utilize SQL Server and SQL statements to aid in problem-solving
Elevate complex issues to the appropriate teams, including opening support tickets with second-level support, and provide necessary logs and supporting information
About Vista:
Vista Group International Limited is a world-leading company that develops software for the cinema industry. With over 25 years of experience, we serve cinemas, film distributors, and moviegoers globally.
We have offices and subsidiaries in various locations worldwide, including Mexico City, Los Angeles, Sydney, London, Amsterdam, Cape Town, Shanghai, and Kuala Lumpur. We leverage the latest technologies and foster a dynamic, collaborative environment.
Requirements:
Strong client-facing skills
Solid task management and understanding of assigned priorities
Excellent written and verbal communication skills and a strong command of the English language
Bachelor's degree in an IT or Computer Science-related field or minimum 1 year of experience in a hands-on IT role (support analyst, software, or similar)
Interest in the cinema industry
Mexico City resident
Benefits:
We value our people's passion for technology and cinema, and we strive to create a dynamic workplace culture that encourages learning, improvement, and knowledge sharing.
We offer a range of benefits, including:
Food coupons
All law benefits and better
Medical Insurance
Hybrid Scheme
Work permit for Mexico is mandatory
LI-VISTA
