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Director of Client Relations

hace 2 meses

Ciudad de México, Ciudad de México Nagarro Inc A tiempo completo

About the Role:

Nagarro Inc is seeking a highly skilled and experienced professional to fill the position of Associate Director. As a key member of our team, you will be responsible for managing client relationships and driving business growth.

Key Responsibilities:

  • Leadership and Team Management: Provide guidance and leadership to the team, aligning with the company's core values of CARING.
  • Client Relationship Management: Forge strong connections with client stakeholders and navigate complex political setups for large global clients.
  • Risk and Dependency Management: Manage risks and dependencies in a multivendor/multi-team setup for large global clients.
  • Account Growth: Identify new business opportunities and drive account growth.
  • Operational Problem-Solving: Coordinate, communicate, prioritize, resolve, and escalate operational problems with project CEOs/scrum masters.
  • Project Coordination: Close coordination with the project management team for smooth delivery.
  • Talent Onboarding: Ensure the onboarding of the right talent/resources and act as an operational guide for the team.
  • Business Planning: Plan short and long-term plans and activities for account growth, participating in RFPs, new proposals, and more.
  • Financial Management: Control project finances, invoices, and growth margins with a focus on customer satisfaction.
  • Industry Knowledge: Stay up-to-date with the latest technology trends, tools, and frameworks.
  • Additional Advantage: Knowledge of retail/commerce would be an added advantage.

Requirements:

  • Must-Have Skills: Account Management and Business Development (Strong).