Cloud Operations Manager, AWS Managed Services

hace 4 semanas


Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo
About the Role

As a Cloud Operations Manager with Amazon Web Services, you will be responsible for providing leadership and management needs to our operations engineers. You will work hand-in-hand with senior stakeholders on opportunities to improve our operational practices. Also, you will work across customer organizations and multiple AWS teams to ensure customers are delivered bar-raising service.

About the Team

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest-growing small- and mid-market accounts to enterprise-level customers, including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

About the Company

Amazon Web Services Mexico S. de R.L. de C.V. is a subsidiary of Amazon.com, Inc. and provides a wide range of cloud computing services, including computing power, storage, databases, analytics, machine learning, and more. Our services enable businesses to move faster, lower IT costs, and scale applications faster. We are committed to furthering our culture of inclusion and have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences.

Responsibilities

Define and Execute Business Priorities: defining strategic goals for the team as well as planning/documenting key projects and initiatives and tracking the progress of initiative outcomes against goals and ensuring that the team remains unblocked and focused.
Team and Performance development: performance and career management for the team, mentor all members in order to maintain a well-rounded, world-class organization.
Operational Excellence - You will uphold and continue to drive operational excellence across the site and globe. You will drive best practices with a focus on outcomes for our customers. You will identify and own local and global initiatives that will continue to optimize our highly customer-focused operational teams.
Recruiting and Hiring
Be the voice of the customer and work with internal AWS resources to ensure that the customer's SLAs are met. Raise internal awareness of customer-impacting bugs and/or issues, and drive the appropriate prioritization for fixes and/or responses.

Requirements

5+ years of team management experience
Experience in Managed Service provider - managing IT environments on behalf of customers.
Technical background and working knowledge of protocols (HTTP, DNS, and TCP/IP) and cloud service offerings (AWS, Azure, etc.).
Able to communicate effectively in English, within technical and business settings

Preferred Qualifications

MBA in an engineering or IT-related discipline or equivalent experience.
Experience as a systems administrator or software development engineer. Experience with Web services, systems administration (Linux and/or Windows), Networking, Java, Perl, Ruby, and Python

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