Cloud Operations Manager, IT Service Delivery Expert

hace 4 días


Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo
About the Role:

As a Cloud Operations Manager at Amazon Web Services Mexico S. de R.L. de C.V., you will be responsible for leading and managing a team of operations engineers to deliver exceptional service to our customers. With a strong technical background and experience in managed service providers, you will drive operational excellence across the site and globe.

Responsibilities:
• Define and execute business priorities, including strategic goal-setting and project management.
• Develop and mentor team members to maintain a well-rounded, world-class organization.
• Uphold and drive operational excellence across the site and globe, focusing on customer outcomes and best practices.
• Recruit and hire top talent to join our team.
• Collaborate with internal AWS resources to ensure customer SLAs are met, raising awareness of customer-impacting bugs and issues, and driving prioritization for fixes and responses.

About You:
• 5+ years of team management experience.
• Experience in managed service providers, managing IT environments on behalf of customers.
• Technical background, with knowledge of protocols (HTTP, DNS, TCP/IP) and cloud service offerings (AWS, Azure, etc.).
• Excellent communication skills in English, within technical and business settings.

Benefits:
Our team offers an inclusive culture, work-life balance, and opportunities for career growth. As a Cloud Operations Manager, you can expect a competitive salary, estimated to be around $120,000 - $180,000 per year, depending on your location and experience.

  • Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    Job SummaryA seasoned IT professional is required to oversee the delivery of services to clients. As an IT Service Delivery Manager at Nuvit Service, you will be responsible for leading project teams, resolving reliability issues, and monitoring progress.Key Responsibilities:* Develop and maintain strong relationships with clients, ensuring their...


  • Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    Service Delivery ManagerA service delivery manager at Nuvit Service is responsible for ensuring seamless service delivery to clients. They lead project teams, resolve reliability issues, monitor progress, track KPIs, and manage budgets.Key Responsibilities* Manage client relationships, exceed expectations* Single point of escalation for service-related...


  • Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    IT Service Delivery ManagerA service delivery manager is responsible for ensuring seamless delivery of services to clients of Nuvit Service. Key responsibilities include leading project teams, resolving reliability issues, monitoring progress, tracking KPIs, and managing budgets.Key ActivitiesManage client relationships, exceeding expectationsSingle point of...


  • Ciudad de México, Ciudad de México Infor A tiempo completo

    Job SummaryInfor is seeking a skilled Cloud Service Operations Manager to manage Infor Managed Services (IMS) agreements. The successful candidate will be responsible for overseeing the delivery of high-quality services to customers, ensuring seamless project implementations, and providing comprehensive updates on support and implementation progress.Key...


  • Ciudad de México, Ciudad de México Infor A tiempo completo

    About the RoleInfor is seeking a skilled Service Operations Manager to join our team in Mexico City. As a key member of our Infor Managed Services (IMS) team, you will be responsible for managing IMS agreements and ensuring seamless service delivery to our customers.As a Service Operations Manager, you will be the primary point of contact between customers,...


  • Ciudad de México, Ciudad de México SAP A tiempo completo

    About the RoleThe Cloud Services Delivery Manager is responsible for end-to-end customer engagement and delivery of contractual agreements and services for SAP Cloud Customers of SAP Enterprise Cloud Services, mainly focusing on SAP S/4HANA, private cloud edition deliverables.This role oversees the customer lifecycle from contract signing, particularly...


  • Ciudad de México, Ciudad de México Infor A tiempo completo

    Job SummaryInfor is seeking a highly skilled Cloud Service Operations Manager to join our team. As a key member of our Global Delivery Services division, you will be responsible for managing Infor Managed Services (IMS) agreements, project management guidelines, and best practices for service delivery. This role requires a strategic and operational focus,...

  • Service Delivery Manager

    hace 4 semanas


    Ciudad de México, Ciudad de México Adenza A tiempo completo

    At Adenza, we are seeking a skilled Service Delivery Manager to join our team. As a Service Delivery Manager, you will be responsible for providing best-in-class service to our clients, ensuring that our cloud-based solutions meet their needs and expectations.**Key Responsibilities:**Generate service reports in line with the Service Management...


  • Ciudad de México, Ciudad de México Infor Inc. A tiempo completo

    Cloud Service Operations Manager Job Description:Are you a seasoned operations professional looking to join a leading provider of industry-specific cloud software?This role is an exciting opportunity to lead the delivery of cloud services to our customers in Mexico.Main Responsibilities:Act as a primary point of contact between customers, partners, and Infor...


  • Ciudad de México, Ciudad de México Publicis Sapient A tiempo completo

    Job SummaryWe are seeking a highly skilled DevOps Service Delivery Manager to join our team at Publicis Sapient. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of our cloud-based services to our clients.Key ResponsibilitiesClient Relationship Management: Develop and maintain strong relationships with our...


  • Ciudad de México, Ciudad de México Infor Inc. A tiempo completo

    Cloud Service Operations ManagerAt Infor, we are seeking a skilled Cloud Service Operations Manager to join our team. As a Cloud Service Operations Manager, you will be responsible for scheduling, facilitating, and monitoring operational activities with respect to the IMS contract. You will also monitor project implementations and provide comprehensive...


  • Ciudad de México, Ciudad de México Publicis Sapient A tiempo completo

    Job SummaryWe are seeking a skilled DevOps Service Delivery Manager to lead our cloud infrastructure and service delivery team at Publicis Sapient. As a key member of our technology organization, you will be responsible for delivering high-quality services to our clients while maintaining a strong focus on customer satisfaction and relationship...

  • Service Delivery Expert

    hace 4 semanas


    Ciudad de México, Ciudad de México Edenred Italia S.r.l. A tiempo completo

    Service Delivery ExpertAre you looking for a challenging role that will allow you to make a real impact on a global scale? Look no further than this Service Delivery Expert position at Edenred Italia S.r.l.We are seeking a highly skilled and experienced Service Delivery Expert to join our team in Bucharest, Romania. As a Service Delivery Expert, you will be...


  • Ciudad de México, Ciudad de México NSC Global A tiempo completo

    Job DescriptionThis role is responsible for coordinating resources across multiple locations, ensuring the delivery of high-quality services to clients. The ideal candidate will have a strong background in IT and project management.Responsibilities:Coordinate all aspects of service delivery, including resource allocation and workflow management.Develop and...


  • Ciudad de México, Ciudad de México Publicis Groupe A tiempo completo

    As a key member of our team at Publicis Groupe, you will play a pivotal role in ensuring the maintenance and efficiency of our DevOps cycle, identifying opportunities for improvement, and driving continuous service delivery excellence for our clients.Key Responsibilities:Manage client relationships, oversee service performance, and ensure that our technical...

  • Service Delivery Expert

    hace 4 semanas


    Ciudad de México, Ciudad de México Publicis Sapient A tiempo completo

    Job OverviewWe are seeking a seasoned Service Delivery Expert to join our team at Publicis Sapient. As a key member of our operations team, you will play a pivotal role in ensuring the successful delivery of our services to clients while maintaining strong relationships and driving continuous improvement.Your Key Responsibilities:Manage and nurture client...


  • Ciudad de México, Ciudad de México SAP SE A tiempo completo

    About UsSAP SE is a global leader in enterprise software and services. Our mission is to help organizations run better by using business technology solutions.Salary InformationThe estimated annual salary for this position is $120,000 - $180,000, depending on location and experience.Job DescriptionWe are seeking an experienced Digital Cloud Solutions Manager...

  • IT Operations Manager

    hace 4 días


    Ciudad de México, Ciudad de México Nestlé SA A tiempo completo

    About Nestlé IT TeamWe are a team of IT professionals from diverse backgrounds, working in the biggest health, nutrition, and wellness company in the world. We innovate through forward-looking technologies, collaborating with business partners worldwide to deliver integrated technology products and services that create business value.Under the supervision...

  • Service Delivery Expert

    hace 1 semana


    Ciudad de México, Ciudad de México Vision-Box A tiempo completo

    Service Delivery Manager RoleAs a key member of our team, you will be responsible for overseeing the delivery of contracted services to our clients, ensuring that they meet their requirements and are delivered on time.Key responsibilities include managing the delivery of maintenance and IT services, serving as the primary point of contact for clients, and...


  • Ciudad de México, Ciudad de México SAP A tiempo completo

    Cloud Customer Engagement OpportunitySAP is a leading provider of enterprise software and services, helping customers around the world run better.We are seeking an experienced Digital Cloud Engagement Expert to join our team in Customer Success.About the Role:The successful candidate will be responsible for delivering end-to-end customer engagement and...