Cloud Operations Manager, IT Service Delivery Expert
hace 4 días
As a Cloud Operations Manager at Amazon Web Services Mexico S. de R.L. de C.V., you will be responsible for leading and managing a team of operations engineers to deliver exceptional service to our customers. With a strong technical background and experience in managed service providers, you will drive operational excellence across the site and globe.
Responsibilities:
• Define and execute business priorities, including strategic goal-setting and project management.
• Develop and mentor team members to maintain a well-rounded, world-class organization.
• Uphold and drive operational excellence across the site and globe, focusing on customer outcomes and best practices.
• Recruit and hire top talent to join our team.
• Collaborate with internal AWS resources to ensure customer SLAs are met, raising awareness of customer-impacting bugs and issues, and driving prioritization for fixes and responses.
About You:
• 5+ years of team management experience.
• Experience in managed service providers, managing IT environments on behalf of customers.
• Technical background, with knowledge of protocols (HTTP, DNS, TCP/IP) and cloud service offerings (AWS, Azure, etc.).
• Excellent communication skills in English, within technical and business settings.
Benefits:
Our team offers an inclusive culture, work-life balance, and opportunities for career growth. As a Cloud Operations Manager, you can expect a competitive salary, estimated to be around $120,000 - $180,000 per year, depending on your location and experience.
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