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Collections Specialist
hace 2 meses
The Collections Specialist 3 performs a variety of assignments with limited complexity. Most of the impact is related to the accuracy of tasks performed.
Works under general supervision and established procedures. May service a range of products and services. Applies detailed knowledge of a wide range of specialized administrative and technical skills.
Understands how duties relate and integrate with others in the team or unit. Exchanges moderately complex information with others.
Basic knowledge of the organization and its policies is required. Applies experience and simple judgment to make decisions within defined options or standard protocols and follows through on issues.
Able to evaluate and select the correct solution in order to complete the task at hand.
Key Responsibilities:
- Performs Collection Specialist 2 duties plus utilizes advanced negotiation skills to resolve delinquency issues.
- Researches problems, such as skip tracing, to develop external contacts.
- Shares knowledge with less experienced collectors.
- Interprets procedures and instructions by choosing among alternative courses of action to resolve delinquencies.
- Increases the recovery of the past due portfolio of the different collection portfolios.
- Complies with the goals and parameters of the established operational process.
- Ensures compliance with quality objectives and institutional policies.
- Provides telephone collection service to the client.
- Fulfills the clients' necessities while providing an exceptional client experience, measured by specific metrics.
- Assesses risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets.
- Drives compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Requirements:
- Ability to work under pressure, make decisions, solve problems, and negotiate.
- Ability to address client needs or organizational issues while remaining focused, with frustration tolerance.
- 1 year of experience.
Education:
High School diploma or equivalent.
Job Family Group:
Operations - Collections Default
Job Family: Core Collections
Time Type: Full time
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