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Customer Service Representative
hace 2 meses
Porch Group is a leading software company revolutionizing the home services and insurance industries in Mexico. Through our innovative technology and service solutions, we empower over 28,500 companies and 350,000 policyholders across the country.
Our mission is to transform the way people buy, sell, move, and manage their homes throughout their home journey. We're committed to fostering a culture of excellence, teamwork, and customer satisfaction, which has enabled us to become a trusted partner for the home in Mexico.
As a Customer Service Representative at Porch Mexico, you'll have the opportunity to work in a dynamic and supportive environment, helping customers navigate their home services and insurance needs. You'll be part of a team that's passionate about delivering exceptional customer experiences and making a positive impact on people's lives.
The role of the Customer Service Representative involves:
- Responding to customer inquiries and resolving issues in a timely and professional manner
- Processing light servicing requests, including mortgagee clause changes, document requests, and answering ordinary questions
- Sending requests to licensed customer service teams, including rewrites, effective date changes, and coverage counseling
- Transferring clients to carriers who service their own policies after inception
- Redirecting customers to their authorized representative in case policies need to be bound or have issues that cannot be resolved by the licensed team
- Offering re-shop options and bundle options to customers as needed
**What You'll Get:**
- A competitive hourly base pay rate
- Bonuses based on attendance, quality assurance, and turnaround time for tasks
- Paid initial training and ongoing training to help you develop in your role and career
- A 100% remote work arrangement, allowing you to work from the comfort of your own home
- A supportive team environment, with real-time assistance and collaboration
- A career path with opportunities for growth and advancement
**What We're Looking For:**
- Excellent verbal and written communication skills
- Strong interpersonal skills and customer service background
- Excellent time management and multitasking abilities
- Proficiency with Microsoft Suite (Outlook, Word, Excel, and PowerPoint)
- Open to feedback and continuous learning
- Problem-solving skills and excellent listening comprehension
