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Ciudad de México, Ciudad de México Fleming Farms Senior Living A tiempo completoAbout NielsenIQNielsenIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NielsenIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive...
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Senior Security Business Solutions Expert
hace 2 meses
The Senior Security Business Consultant is responsible for configuring the ServiceNow Platform (IT Workflow, Customer Workflow, Employee Workflow, and Platform) based on leading practices to provide a solution that achieves customer outcomes. The Senior Security Business Consultant is the functional and technical expert in customer engagements.
Key Responsibilities- Customer Engagement: Participate in workshops with customers to assess current processes and establish future-state processes.
- ServiceNow Solution Design: Design and deliver ServiceNow solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices.
- Technical Oversight: Provide oversight and unit testing of code developed by partner or customer employees.
- Business Process Improvement: Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes.
- Documentation: Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.
- Product Feedback: Provide feedback to product development to improve the product based on experiences gained with customers.
- Skills Maintenance: Maintain skills / certifications on relevant ServiceNow products.
- 8+ years experience as part of a professional services organization; or equivalent education/experience
- Ability to travel up to 50%
- Industry domain expertise in relevant fields
- Creative with comfort running projects independently
- Success driving complex issues through analysis and resolution
- Experience working collaboratively
- ServiceNow certifications in aligned workflow
