Ecommerce Support Specialist

hace 5 días


Xico, México Bigcommerce A tiempo completo
About BigCommerce

BigCommerce is a leading ecommerce platform that enables merchants to build intuitive and engaging stores to support every stage of their growth.

We are passionate about growing our employee's careers and providing them an incredible experience as we rapidly expand across the globe. Our mission is to help merchants sell more at every stage of growth, from small startups to large enterprises.

Our team is committed to delivering exceptional customer service and empowering our customers to build, innovate, and grow. We believe in celebrating the unique histories, perspectives, and abilities of every employee, making room for every person to contribute, grow, and thrive.

About the Role

The Technical Support Representative will be responsible for supporting and empowering our ever-growing merchant base with unparalleled customer service and problem-solving capabilities.

You will educate customers on various platform features, troubleshoot technical issues, and enable merchants to sell more. Your ability to utilize self-service resources, web technologies, and critical thinking will be essential in solving problems efficiently and effectively.

This role requires a strong work ethic, dedication to excellence, and a passion for getting every customer on the path to success using thoughtful solutions that best fit each situation.

Key Responsibilities
  • Provide extraordinary support to our merchant base with your unsurpassed customer service and problem-solving capabilities
  • Develop solutions and utilize standard operating procedures for improving customer satisfaction and creating lifelong promoters of our brand
  • Communicate with the management team and developers to improve product functionality and resolve issues
  • Decrease incoming volume by striving toward first contact resolution and proactively onboarding and advising customers on ecommerce best practices
  • Assist customers with common billing, invoice, and account issues
  • Utilize classroom, video, and self-paced training to stay ahead of product advancements and ecommerce best practices; utilize your knowledge to solve problems efficiently
Requirements

To be successful in this role, you will need:

  • A strong work ethic that demonstrates dedication to the company, its mission, and the team
  • Exceptional ability to utilize self-service resources (internal guides, Google-fu, external service portals, etc.) to find solutions
  • Strong aptitude toward various web, ecommerce, and hosting technologies and how they work together
  • Exceptional critical thinking and soft skills with a passion for getting every customer on the path to success using thoughtful solutions that best fit each situation
  • Team player interested in growing and competing alongside some of the best technical support agents in the business; willingness to help and seek help from peers
  • Exceptional written and verbal communication skills; an ability to communicate effectively with and deescalate frustrated or upset customers without taking it personally
  • Ability to read or edit within at least one web language (HTML, CSS, Javascript, jQuery, etc.), as well as a basic understanding of data structures
What We Offer

At BigCommerce, we offer a competitive salary of $55,000 - $65,000 per year, depending on experience, plus benefits including health insurance, 401(k) matching, and paid time off.

We are an equal opportunity employer and welcome applications from diverse candidates. If you need an accommodation in order to interview at BigCommerce, please let us know during any of your interactions with our recruiting team.



  • Xico, México Psc Industries A tiempo completo

    About the RoleWe are seeking an experienced Ecommerce Specialist to join our team at Psc Industries. As an Ecommerce Specialist, you will be responsible for driving ecommerce growth and optimizing online sales strategies.Key ResponsibilitiesDevelop and execute ecommerce strategies to drive revenue growth and improve customer experienceMonitor and analyze...


  • Xico, México Levi Strauss & Co. A tiempo completo

    About the RoleWe are seeking a highly skilled Ecommerce Senior Specialist to drive the success of our B2C digital commerce strategy. As a key member of our team, you will be responsible for managing and developing our ecommerce platform, ensuring seamless customer experiences, and driving business growth.Key ResponsibilitiesDevelop and execute ecommerce...


  • Xico, México Importadora Amazon Mexico, S. De R.L. De C.V. - R19 A tiempo completo

    We are seeking a highly motivated Senior Ecommerce Advertising Specialist to join our team at Importadora Amazon Mexico, S. De R.L. De C.V. - R19 in Mexico.As a Senior Ecommerce Advertising Specialist, you will play a key role in driving the growth of our advertising support program for Small-Medium Businesses (SMBs). You will be responsible for developing...

  • Sales Support Specialist

    hace 3 semanas


    Xico, México Blackrock Investments A tiempo completo

    **Sales Support Specialist Role**:We are seeking a highly skilled Sales Support Specialist to join our team at Blackrock Investments. As a Sales Support Specialist, you will be responsible for providing exceptional customer service and support to our clients.**Key Responsibilities:**• Respond to client inquiries and resolve issues in a timely and...


  • Xico, México Capgemini A tiempo completo

    **Technical Support Specialist**As a Technical Support Specialist at Capgemini, you will provide high-quality technical support to our clients. Key responsibilities include: Strong knowledge of SQL Server and ability to understand complex SQL queries Ability to write and execute complex SQL scripts Experience in managing incidents and working independently...

  • Sales Support Specialist

    hace 4 semanas


    Xico, México Abb Schweiz Ag A tiempo completo

    About the RoleSales Support Specialist – Customer SupportJob SummaryWe are seeking a highly motivated and detail-oriented Sales Support Specialist to join our team at ABB Schweiz AG. As a Sales Support Specialist, you will play a critical role in providing technical assistance and support to both internal and external customers.Key ResponsibilitiesProvide...


  • Xico, México Legion A tiempo completo

    Technical Support Specialist**Job Summary**Legion is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide exceptional support to our customers, troubleshooting complex issues and providing end-to-end resolution.**Key Responsibilities**Troubleshoot complex technical issues and provide...


  • Xico, México Citi A tiempo completo

    The Operations Support Specialist at Citi is responsible for providing day-to-day operations support services, including record/documentation maintenance, storage & retrieval of records, account maintenance, imaging, and the opening of accounts in coordination with the Operations - Core Team.**Key Responsibilities:**With a focus on operational excellence,...

  • Support Specialist

    hace 2 semanas


    Xico, México Sa Technologies Inc A tiempo completo

    Job SummaryWe are seeking a skilled Support Specialist to join our team at Sa Technologies Inc. as an It Customer Service--Remote. Key ResponsibilitiesOur ideal candidate will provide top-notch support to our clients, focusing on resolving connection issues related to Wi-Fi, passwords, or internet service provider problems. They will guide them through...


  • Xico, México Content+Cloud A tiempo completo

    **Expand Your Expertise with Content+Cloud**We're seeking a skilled Technical Support Specialist to join our team and help us deliver exceptional 2nd line tech support to our clients.As a Technical Support Specialist, you'll be part of a multi-lingual team supporting clients across the globe, with a focus on providing remote support for offices in Spain,...


  • Xico, México Sae A tiempo completo

    Sáe, a leading technology company, seeks a talented Technical Support Specialist to join its team.As a Technical Support Specialist, you will provide remote assistance to clients in the US and Canada, troubleshooting issues with high-end printing equipment and offering actionable advice.The ideal candidate will possess strong communication skills, a systems...


  • Xico, México Wpp A tiempo completo

    Job Title: Technical Support SpecialistAbout the Role:We are seeking a highly skilled Technical Support Specialist to join our team at WPP. As a Technical Support Specialist, you will be responsible for providing technical support and assistance to our users, ensuring that they have the necessary tools and resources to perform their jobs effectively.Key...


  • Xico, México Citi A tiempo completo

    About the RoleThe Operations Support Specialist is an entry-level position responsible for providing day-to-day operations support services. Key responsibilities include record/documentation maintenance, storage and retrieval of records, account maintenance, imaging and opening accounts in coordination with the Operations - Core Team.


  • Xico, México Icon Plc A tiempo completo

    Job SummaryWe are seeking a highly organized and detail-oriented Operational Support Specialist to join our team at ICON Plc. As an integral part of our administration department, you will be responsible for ensuring the smooth operation of our facilities and providing exceptional support to our customers.

  • Support Specialist

    hace 3 semanas


    Xico, México Softwareone A tiempo completo

    **Job Function:** Software & Cloud Services**The Role:**We are seeking a skilled Support Specialist to join our team in Mexico City. As a Support Specialist, you will be responsible for providing timely and effective solutions to our users' requests.**Key Responsibilities:**Manage and resolve incidents and requests from different areas of the...

  • Support Specialist

    hace 3 semanas


    Xico, México Atos A tiempo completo

    About the RoleWe are seeking a highly motivated and skilled Support Specialist to join our team at Atos. As a Support Specialist, you will be responsible for providing quick response to client incidents on site to troubleshoot, analyze, diagnose and engage appropriate technical resources to resolve client issues.Key ResponsibilitiesEnsures the most complex...


  • Xico, México Zf Friedrichshafen Ag A tiempo completo

    IT Infrastructure Support SpecialistWe are seeking a highly motivated and detail-oriented IT Infrastructure Support Specialist to join our team in Guadalajara. As an IT Infrastructure Support Specialist, you will be responsible for providing end-user support, maintaining and supporting end-user computing equipment, and ensuring the life cycle of all IT...


  • Xico, México Training Talent A tiempo completo

    Vacante para la empresa Training Talent en Benito Juárez, Ciudad de MéxicoSobre nosotrosTraining Talent es una empresa innovadora y disruptiva que se enfoca en la transformación del mercado en EEUU y Europa, con base operativa en Mérida, Yucatán. Buscamos un Ecommerce Manager Bilingüe con experiencia en servicios de lujo, joyería o metales para unirte...

  • IT Support Specialist

    hace 4 semanas


    Xico, México Flexis A tiempo completo

    **Job Title:** IT Support SpecialistAt Flexis, we are seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will provide remote technical guidance, assistance, and coordination to our clients on various IT-related issues.**Key Responsibilities:**Provide technical support for PC, MAC, and mobile devicesAssist with general...

  • Support Specialist

    hace 5 días


    Xico, México Citi A tiempo completo

    Support Citi as an Ops Support Specialist 5. Provide day-to-day operations support in alignment with Citi operations support infrastructure and processes. Resolve customer inquiries, supervise escalated issues, and provide efficient and effective customer service to Citi's clients. Identify opportunities to offer value-added products and services while...