Bilingual Customer Service Representative
hace 4 semanas
Lead the Way with American Express
At American Express, we're committed to providing the world's best customer experience. As a Bilingual Customer Care Representative, you'll play a critical role in helping us achieve this goal.
As the face of our company, you'll create positive interactions with our customers every day, from curating unique experiences to helping them with their everyday needs. You'll grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world-class, customer-first service.
What You'll Do
You'll be responsible for detecting, preventing, and stopping possible losses for our organization through account analysis and charge validations. You'll also be responsible for proving or declining charges requested by establishments or colleagues who are assisting our customers while traveling or in an emergency situation.
What We're Looking For
We're looking for someone who is fully bilingual, adaptable, and able to navigate different communication styles. You'll need to have a strong understanding of regulation and policy knowledge, as well as digital dexterity and the ability to navigate between screens and systems. You'll also need to have high analysis capacity and risk evaluation skills, as well as the ability to work in dynamic environments.
What We Offer
We offer a competitive base salary, bonus incentives, and support for financial well-being and retirement. We also offer comprehensive medical, dental, vision, life insurance, and disability benefits, as well as flexible working models and generous paid parental leave policies.
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