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Customer Service Representative
hace 2 meses
At EVO Payments Mexico, S. de R.L. de C.V., we are seeking a skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for resolving customer inquiries and issues in a timely and professional manner.
Key Responsibilities
- Respond to customer inquiries via various channels, including phone, email, and chat, to provide problem resolution and support.
- Analyze customer service needs and communicate with technical and service departments as necessary.
- Enter required data into client-provided systems and databases.
- Determine basic reasons for customer issues using a decision tree and escalate or refer unresolved grievances to more experienced representatives.
Requirements
- High school diploma or equivalent.
- No relevant experience required.
What We Offer
- A dynamic and supportive work environment.
- Ongoing training and development opportunities.
