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Front Desk Ambassador

hace 2 meses

Santiago de Querétaro, Querétaro de Arteaga, México Marriott International, Inc A tiempo completo

Job Summary

We are seeking a highly motivated and customer-focused Front Desk Ambassador to join our team at Marriott International, Inc. As a Front Desk Ambassador, you will be the first point of contact for our guests and will be responsible for delivering exceptional customer service and creating a memorable experience for our guests.

Key Responsibilities

  • Process guest arrivals and departures in a timely and efficient manner
  • Respond to guest inquiries and resolve any issues in a professional and courteous manner
  • Provide information and recommendations to guests on hotel amenities, services, and local attractions
  • Manage guest requests and complaints in a fair and consistent manner
  • Work collaboratively with other hotel departments to ensure seamless guest service

Requirements

  • High school diploma or equivalent required
  • Previous customer service experience in a hotel or hospitality environment preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Physical ability to stand for long periods and move around the hotel

What We Offer

  • A competitive salary and benefits package
  • Opportunities for career advancement and professional growth
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance