Luxury Front Desk Agent

hace 1 mes


Nayarit, México Marriott International, Inc A tiempo completo

We are seeking a highly skilled Front Desk Agent to join our team at The St. Regis Punta Mita Resort in Mexico.

About the Role:

  • Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
  • Process various payment types such as room charges, cash, checks, debit, or credit.
  • Process all check-outs, including resolving any late and disputed charges.
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns.
  • Coordinate with Housekeeping to track readiness of rooms for check-in.
  • Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
  • Supply guests with directions and information regarding property and local areas of interest.
  • Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
  • Complete designated cashier and closing reports in the computer system.
  • Cash guests' personal checks and traveler's checks.
  • Count bank at the beginning and end of shift.
  • Balance and drop receipts according to Accounting specifications.

About You:

  • You will have a high school diploma or G.E.D. equivalent.
  • No related work experience is required.
  • No supervisory experience is necessary.

Benefits:

  • We offer competitive compensation and benefits packages.
  • A comprehensive training program to help you succeed in your role.
  • The opportunity to work in a dynamic and supportive team environment.

Estimated Salary: $40,000 - $60,000 per year, depending on experience and qualifications.


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