Housekeeping Operations Coordinator

hace 5 días


Nayarit, México Marriott International, Inc A tiempo completo
Job Responsibilities

Assist in ensuring that guest rooms and public areas are maintained to a high standard by inspecting them after cleaning to verify quality standards.

Run sold room reports to verify room status, identify discrepant rooms, and prioritize room cleaning to ensure that rooms are cleaned efficiently and effectively.

Assist in managing daily housekeeping activities and act as a liaison to coordinate the efforts of housekeeping, engineering, front office, and laundry to ensure seamless communication and collaboration.

Document and resolve issues with discrepant rooms with the front desk and prepare, distribute, and communicate changes in room assignments to staff.

Communicate issues to the next shift and complete required paperwork to ensure accurate records and reporting.

Duties and Responsibilities
  1. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees to ensure that housekeeping staff are equipped to provide exceptional service to guests.
  2. Follow all company and safety and security policies and procedures to ensure a safe and secure work environment.
  3. Protect company assets and maintain confidentiality of proprietary information to ensure the integrity of the company.
  4. Welcome and acknowledge all guests according to company standards and anticipate and address guests' service needs to ensure a positive guest experience.
  5. Develop and maintain positive working relationships with others and ensure adherence to quality expectations and standards to ensure that housekeeping services are consistently delivered to a high standard.


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