Technical Support Specialist
hace 1 día
Zoom is a leading provider of collaboration software, empowering teams to communicate and work together more effectively.
Estimated Salary Range$85,000 - $115,000 per year, depending on location and experience.
About the RoleWe are seeking a skilled Technical Support Engineer to join our Tier 2 Support team. As a key member of our technical support team, you will provide expert-level support to our enterprise customers, ensuring their success with Zoom products and services.
Responsibilities- Provide timely and effective support to enterprise customers, resolving complex technical issues and improving customer satisfaction.
- Develop and maintain strategic partnerships with enterprise customers, delivering exceptional customer experiences and driving business growth.
- Collaborate with cross-functional teams to design and implement solutions that meet customer needs and drive business success.
- Maintain proficiency with Zoom products and services, staying up-to-date with new features and technologies.
- Bachelor's degree in Computer Science, Engineering, or related field.
- Minimum 3 years of experience in technical support or a related field.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
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