Cybersecurity Expert: Technical Support Engineer
hace 1 semana
Company Overview
Palo Alto Networks is a trailblazer in the cybersecurity industry, dedicated to protecting digital environments from threats and attacks. As a leading provider of innovative solutions, we're committed to innovation and collaboration, fostering an environment where expertise thrives.
Salary
The estimated salary for this position ranges from $120,000 to $180,000 annually, depending on experience and location.
Job Description
We're seeking a skilled Cybersecurity Expert to join our team as a Technical Support Engineer. In this role, you'll work directly with customers to address complex post-sales concerns, leveraging your technical expertise to analyze situations and provide effective solutions.
Key Responsibilities:
- Provide technical support to customers via phone, email, and web, utilizing advanced troubleshooting skills and methodologies.
- Participate in technical discussions with multi-functional teams to create transparent solutions that improve products, working environments, and overall cybersecurity.
- Collaborate with Sales, Quality Assurance, and Marketing teams to ensure seamless customer experiences.
Required Skills and Qualifications:
- Bachelor's or Master's degree in a related field or equivalent military experience.
- At least 8 years of deep technical knowledge and technical support experience with a strong customer focus.
- Advanced certifications such as CCIE/JNCIE/CISSP are advantageous.
Benefits:
- Flexible work arrangements, including three days per week in the office.
- Ongoing training and professional development opportunities.
- Access to cutting-edge technology and innovative solutions.
Additional Information:
We value diversity, inclusivity, and equal opportunity. Our commitment to these principles ensures that everyone has an opportunity to thrive within our organization.
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