Cybersecurity Expert: Technical Support Engineer

hace 1 semana


Monterrey, Nuevo León, México Palo Alto Networks A tiempo completo

Company Overview

Palo Alto Networks is a trailblazer in the cybersecurity industry, dedicated to protecting digital environments from threats and attacks. As a leading provider of innovative solutions, we're committed to innovation and collaboration, fostering an environment where expertise thrives.

Salary

The estimated salary for this position ranges from $120,000 to $180,000 annually, depending on experience and location.

Job Description

We're seeking a skilled Cybersecurity Expert to join our team as a Technical Support Engineer. In this role, you'll work directly with customers to address complex post-sales concerns, leveraging your technical expertise to analyze situations and provide effective solutions.

Key Responsibilities:

  • Provide technical support to customers via phone, email, and web, utilizing advanced troubleshooting skills and methodologies.
  • Participate in technical discussions with multi-functional teams to create transparent solutions that improve products, working environments, and overall cybersecurity.
  • Collaborate with Sales, Quality Assurance, and Marketing teams to ensure seamless customer experiences.

Required Skills and Qualifications:

  • Bachelor's or Master's degree in a related field or equivalent military experience.
  • At least 8 years of deep technical knowledge and technical support experience with a strong customer focus.
  • Advanced certifications such as CCIE/JNCIE/CISSP are advantageous.

Benefits:

  • Flexible work arrangements, including three days per week in the office.
  • Ongoing training and professional development opportunities.
  • Access to cutting-edge technology and innovative solutions.

Additional Information:

We value diversity, inclusivity, and equal opportunity. Our commitment to these principles ensures that everyone has an opportunity to thrive within our organization.



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