Technical Support Expert

hace 1 mes


Monterrey, Nuevo León, México Celekta Consulting A tiempo completo
Job Description

Celekta Consulting is seeking a highly skilled Technical Support Associate to join our team. As a key member of our customer support team, you will provide timely and effective technical assistance to our domestic and international customers.

Salary: $20,400 - $32,800 per month

About the Role

This position is ideal for individuals with excellent problem-solving skills and the ability to work effectively in a fast-paced environment. You will be responsible for troubleshooting welding and cutting equipment problems via telephone, actively listening to customers to understand their issues or concerns, and providing recommendations and solutions to technical problems.

Main Responsibilities:

  • Provide technical assistance to customers via telephone
  • Document, log, track, and follow through on customer issues using a ticketing system
  • Explain technical details to customers using simple understandable terms
  • Maintain an up-to-date knowledge of company products and services
  • Educate customers on the features of company products/services to minimize technical challenges
  • Follow-up with customers to ensure their issues are completely resolved
Requirements

To be successful in this role, you will need to possess strong problem-solving skills and analytical thinking, as well as excellent verbal and written communication skills. Additionally, you should be proficient with Microsoft Office Suite or related software and have experience working in a customer-facing environment.

Qualifications:

  • AS degree from 2-year college/technical school or equivalent; or six (6) months to one (1) year related experience and/or training; or equivalent combination of education and experience
  • Fluent in English
  • Strong Problem-Solving Skills and analytical mindset
  • Ability to define problems, collect data, establish facts, and draw valid conclusions
  • Able to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
Benefits

Celekta Consulting offers a comprehensive benefits package, including Christmas bonus: 30 days, Savings Fund: 13% (with a cap of $3,752.00), Vacation: 12 days the first year (according to the vacation table of the LFT), Vacation Bonus: 50%, Food voucher card: 10% of your monthly salary (with a legal cap of $3,112.00), Life Insurance 24 months of nominal salary in case of natural death, accidental death or total and permanent disability, Major Medical Expense Insurance For the employee and direct family: spouse and children.



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