Cloud-Based Telecommunications Specialist

hace 5 días


Xico, México Cisco Systems A tiempo completo
Job Description

This role supports the growth of Cisco Systems' customer base by delivering industry-leading technical support for Cloud Suite of Products.

The ideal candidate will have a strong understanding of cloud-based services and telecommunications, with experience in VOIP technology, SIP protocols, and Linux system administration.

We are looking for an energetic and self-motivated individual who can troubleshoot complex issues, demonstrate empathy to build relationships, and promote industry-leading customer satisfaction.

Key Responsibilities:
  • Provide technical support to customers via phone, chat, and email, troubleshooting issues related to SIP call flows, audio quality, and network problems.
  • Collaborate with other Cisco teams to resolve sophisticated problems and maintain ownership of issues until resolution.
  • Update customer support portals with self-help resources, documentation, and FAQs to assist customers in avoiding problems or resolving issues quickly.
  • Work with third-party providers to resolve customer issues, ensuring that every problem is an opportunity to assist the customer.
Requirements:
  • Bachelor's degree in Computer Science, Telecommunications, or a related field (or equivalent experience).
  • 2-5 years of experience in telecommunications, IT, or networking, with an emphasis on operations, technical sales, or customer support.
  • Experience with VOIP technology, SIP protocols, Linux system administration, and network analysis tools such as Wireshark.
  • Strong analytical skills, with a desire to understand the 'why' behind issues rather than just the 'what' or 'how'.
Salary Range:$120,000 - $180,000 per year

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