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hace 2 meses
As a Customer Service Representative at IBM, you will be the primary point of contact for clients, providing exceptional service and support to ensure their satisfaction. Your technical expertise and problem-solving skills will be essential in resolving complex issues and delivering high-quality service.
Key Responsibilities
- Provide technical support and guidance to clients via phone, email, or chat
- Identify and resolve complex technical problems in a timely and efficient manner
- Collaborate with internal teams to implement process improvements and ensure consistent service delivery
- Develop and maintain strong relationships with clients to ensure their needs are met
Requirements
- B2+ to C1 proficiency in English and native fluency in Spanish, both written and spoken
- Ability to work in shifts to support hours of operation: Sunday through Saturday, 9am-11pm EST
- Excellent communication skills, problem-solving ability, and a strong focus on delivering exceptional customer service
- Relevant degree or equivalent experience in customer service or a related field
About IBM Consulting
IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world.
Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners, and the planet.
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