Director of Technical Operations

hace 10 horas


Ciudad de México, Ciudad de México Aspen Technology A tiempo completo

About AspenTech

As a leading global technology company, we've always been driven by our people. Our passion for innovation and customer success has led us to develop cutting-edge solutions in manufacturing, supply chain, and data management. If you're looking for a challenging role where you can make a real impact, join our team as a Director of Technical Operations.

Salary Range: $120,000 - $180,000 per year

Job Description:

We're seeking an experienced leader to oversee our technical operations team. As a Director of Technical Operations, you will be responsible for managing a team of technical consultants who provide customer support, training, and issue resolution. Your primary goal will be to ensure effective collaboration and achieve/exceed departmental metrics.

Key Responsibilities:

  • Manage a team of technical consultants who provide customer issue resolution, pre-sales presentations, and customer training.
  • Be a positive role model for AspenTech's core values and leadership principles.
  • Make quick and sound decisions about how to handle critical problems that impact customers' operating plants but are not solvable by normal support practices.
  • Drive escalation and resolution of high-impact customer issues through AspenTech's defined processes.
  • Supervise day-to-day operations, including interfacing directly with customers as needed, and training new employees.
  • Ensure delivery excellence of public and on-site customer training.
  • Proactively promote AspenTech's training services.
  • Work as a member of the CS&T global management team to ensure departmental metrics are achieved.

Requirements:

  • Proven experience as an effective people manager.
  • Excellent communication and leadership skills.
  • Strong decision-making skills.
  • Minimum of five years relevant work experience in a technical field, preferably software support for the petroleum, petrochemical, or engineering industries.
  • Bachelor's Degree or equivalent in a technical degree is preferred, e.g., Engineering or Computer Science related.
  • Strong customer service skills.
  • Be able to demonstrate critical thinking with strong analytic and problem-solving skills.
  • Additional consideration for experience with Aspen's proprietary software.
  • Ongoing international travel may be required (up to 10% of the time).

Location: Global opportunities available


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