Director of Rooms Operations
hace 1 mes
About the Role
We are seeking an experienced Director of Rooms to join our pre-opening team at SLS Playa Mujeres Cancun, All-Inclusive Collection. As a key member of our leadership team, you will be responsible for managing the Front Office, Guest Services, Housekeeping, and Laundry departments.
Key Responsibilities
• Lead the Rooms Division in all areas of operation, ensuring seamless communication and collaboration among departments.
• Daily management of the Rooms Division, focusing on providing exceptional guest service while maximizing room revenue.
• Evaluate the performance of Rooms Division managers, taking corrective actions when necessary.
• Establish and champion SLS specific Standard Operating Procedures (SOP's) for the Rooms Division.
• Participate in various hotel and departmental meetings, contributing to strategic decision-making.
• Interview, train, and manage talent in the Rooms Division, ensuring alignment with SLS and Ennismore standards.
• Collaborate with the Executive Committee to determine training and development needs for the Rooms Division.
• Monitor guest feedback and comments to identify areas for improvement.
Requirements
• Minimum 3 to 5 years of progressive experience in the hotel industry, preferably in an upscale or lifestyle brand hotel.
• Proficient understanding of computer systems, including Opera, Microsoft Word, Excel, and Outlook.
• Ability to multitask, work in a fast-paced environment, and maintain a high level of attention to detail.
• Excellent verbal and written communication skills, with fluency in Spanish and English.
• Strong understanding of local legal compliance requirements.
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