Director of Rooms Operations

hace 1 mes


Ciudad de México, Ciudad de México Accor Hotels A tiempo completo
Director of Rooms Job Description

About the Role

We are seeking an experienced Director of Rooms to join our pre-opening team at SLS Playa Mujeres Cancun, All-Inclusive Collection. As a key member of our leadership team, you will be responsible for managing the Front Office, Guest Services, Housekeeping, and Laundry departments.

Key Responsibilities

• Lead the Rooms Division in all areas of operation, ensuring seamless communication and collaboration among departments.

• Daily management of the Rooms Division, focusing on providing exceptional guest service while maximizing room revenue.

• Evaluate the performance of Rooms Division managers, taking corrective actions when necessary.

• Establish and champion SLS specific Standard Operating Procedures (SOP's) for the Rooms Division.

• Participate in various hotel and departmental meetings, contributing to strategic decision-making.

• Interview, train, and manage talent in the Rooms Division, ensuring alignment with SLS and Ennismore standards.

• Collaborate with the Executive Committee to determine training and development needs for the Rooms Division.

• Monitor guest feedback and comments to identify areas for improvement.

Requirements

• Minimum 3 to 5 years of progressive experience in the hotel industry, preferably in an upscale or lifestyle brand hotel.

• Proficient understanding of computer systems, including Opera, Microsoft Word, Excel, and Outlook.

• Ability to multitask, work in a fast-paced environment, and maintain a high level of attention to detail.

• Excellent verbal and written communication skills, with fluency in Spanish and English.

• Strong understanding of local legal compliance requirements.



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