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The Operations Support Specialist is a key role within Citibank's operations infrastructure, responsible for providing critical support services to ensure the smooth functioning of our operations. This position plays a vital part in maintaining the accuracy and integrity of our records, as well as providing exceptional client service.
Key Responsibilities:
- Update and maintain knowledge base content to support client inquiries and provide accurate information.
- Execute assigned tasks, including annual review certification and change requests, to ensure seamless operations.
- Serve as a liaison between operations staff, relationship managers, project managers, and clients to facilitate effective communication and issue resolution.
- Conduct needs assessments and develop solutions to meet business requirements, ensuring timely and accurate content updates.
- Research and resolve inquiries on knowledge base content and other open items related to business operations, including policy gaps and changes.
- Monitor work progression to ensure completion of assignments by requested due dates, maintaining a high level of productivity and efficiency.
- Ensure consistent application of team process controls to maintain quality and accuracy in our operations.
- Deliver exceptional client service, meeting the needs of our clients while providing a positive experience.
- Assess risk when making business decisions, demonstrating a strong understanding of Citibank's reputation and the importance of safeguarding our clients, assets, and the firm's compliance with applicable laws, rules, and regulations.
Requirements:
- 1-2 years of experience in customer service for corporate banking.
- Proficiency in English (speaking and writing) is required.
- Ability to work under pressure, manage deadlines, and adapt to changing expectations or requirements.
- Self-motivated and detail-oriented, with strong organizational and time management skills.
- Bachelor's degree or equivalent experience.
This job description provides a comprehensive overview of the types of work performed by the Operations Support Specialist. Other job-related duties may be assigned as required to support the success of our operations.
