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IT Service Operations Specialist
hace 2 meses
As an IT Service Operation Specialist at BENTELER, you will be responsible for administering and monitoring IT KPIs for the AMERICAS BENTELER Market. You will analyze, evaluate, and solve incidents not solvable on the 1st level, and handle requests and incidents according to agreed processes and time frames.
Your Responsibilities
- Administer and monitor IT KPIs of the AMERICAS BENTELER Market.
- Analyze, evaluate, and solve incidents not solvable on the 1st level.
- Handle requests and incidents according to agreed processes and time frames.
- Cooperate with other teams and departments to solve all requests and incidents from AMERICAS Market that can be solved remotely.
- Install and administer available / standard systems to end users.
- Provide documentation to 1st level regarding AMERICAS Market specifics.
- Maintain and extend knowledge database to both IT and End Users.
- Identify new tasks for Service Desk, propose ideas to improve procedures and processes in the respective Service Group, thinking to improve the User Experience.
- Take over operational tasks from 3rd level, related to IT Operations.
- Prepare KPIs to the IT Shared Services Center Manager regarding services given in IT Operations.
- Active monitoring of critical IT services / assets, granting a quick response when something fails.
About You
We are looking for a candidate with a Bachelor's Degree in Computer Science, MIS or equivalent, and 2-3 years of experience in support, maintenance, and network administration. You should have a profound knowledge about Clients, Network & Server Infrastructure, and knowledge about TCP IP protocols. Additionally, you should have advanced knowledge/experience about peripherals, hardware, and networking, and know basics about global, regional, and local IT landscape. Fluency in English language and excellent communication skills are required. Portuguese language is desired.
About BENTELER
The BENTELER Group is an international corporation with around 23,000 colleagues in nearly 26 countries. Our BENTELER Automotive division provides intelligent solutions for the automotive world, and we are constantly setting new standards with the products, materials, and technologies we develop and produce. We are a partner to nearly every major automotive manufacturer, and we make it possible for our customers to be and become anything.
