Collection Specialist
hace 4 semanas
We are seeking a highly skilled and motivated Collection Specialist to join our Finance team in Mauritius. As a key member of our team, you will be responsible for ensuring the efficient and effective collection of customer receivables and debt.
Key Responsibilities- Maintain and engage with a portfolio of aging receivables accounts to recover all past due accounts.
- Research disputed accounts to determine the cause and validity of the delinquency.
- Take appropriate action to resolve and/or identify significant collection issues and escalate appropriately.
- Capture accurate, detailed notes of discussions and arrangements with debtors and send follow-up information as requested/required.
- Meet collection targets and ensure agreed Service Levels are met or exceeded.
- Promptly respond to customer queries via email, phone, and other channels where required.
- Obtain and share customer feedback with colleagues and other departments to improve products and services.
- Attend workshops and meetings as required.
- Respect client confidentiality at all times.
- Collaborate with EcoVadis internal stakeholders to resolve any collection queries efficiently and effectively.
- Work with the Managers to resolve any conflicts that may arise within the team.
- Liaise with international colleagues from all departments regularly to assist and add value to the EcoVadis global mission.
- Fluency in French and English is a must. Additional languages will be a plus.
- HSC holder with a minimum of 2-3 years of experience in the related field would be considered. A degree in a Business, Management, or Finance-related discipline would be preferred, but applicants with other backgrounds will be considered.
- At least 1-2 years of experience working in billing and collection is required.
- Strong interpersonal skills.
- Customer service-oriented.
- Goal/results and solutions-driven.
- Self-motivated.
- Reliable, dependable, and honest.
- Professional, tactful, and sensitive.
- Persistent, assertive, and competitive in nature.
- Excellent communication skills (written, verbal, and telephone).
- Good understanding of accounting principles.
- Skilled in Microsoft Office tools.
EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social, and ethical risks.
We offer a competitive salary and support personal growth from day one with extensive onboarding, mentoring, and a brand-new e-learning platform bursting with courses and modules so you can learn new skills and fine-tune old ones.
We are committed to equity, inclusion, and reducing bias in our hiring processes. We welcome applications from disabled people, people with long-term health conditions, and neurodiverse candidates. If you need any adjustments, please let the hiring team know.
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