Collections Specialist

hace 2 días


Xico, México Sgs A tiempo completo

**Job Summary**

We are seeking a highly skilled Collections Specialist to join our team at SGS. As a Collections Specialist, you will play a critical role in ensuring the timely collection of receivables and maintaining accurate records of customer payment status.

**Key Responsibilities**

  • Establish and maintain positive relationships with customers to collect receivables based on assigned queues.
  • Document customer contact notes and other relevant collections activities.
  • Maintain accurate records for customer payment status and perform customer account reconciliations.
  • Collaborate with the Accounts Receivable team to action customer statements feedback and provide feedback on bad debts and debt write-offs.
  • Work closely with Credit Management teams on credit limits management and provide feedback on payments allocation queries.
  • Cooperate with internal stakeholders to resolve collections' issues and support regular cadence.
  • Evaluate and escalate issues and disputes as appropriate.
  • Perform collection activities in accordance with SGS Collections' Policy.
  • Support the preparation of monthly KPI reports and discuss results with stakeholders.

**Requirements**

  • Bachelor's Degree in Accounting, Business, or Finance.
  • 2+ years of working experience in collections activities and/or in accounts receivables.
  • Advanced English language skills.
  • Excellent communication skills in English and Spanish.

**What We Offer**

  • A friendly, supportive, and collaborative working environment.
  • A continuous learning and development program to enrich your career.
  • Superior benefits.
  • A remote workplace.

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